Social Worker

1 day ago

Surrey, Canada Sienna Senior Living Full time

**As a valued member of the management team, the Resident & Family Experience Coordinator demonstrates a commitment to resident safety by providing quality services in accordance with the organization’s vision, mission, and values.**

**The Resident & Family Experience Coordinator collaborates with the interprofessional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting the resident’s overall wellbeing and safety.**

**Hours: Monday to Thursday; 30 hours per week so 8:00AM to 4:00PM/or 8:30AM to 4:30PM, 9:00AM to 5PM**
- Reports directly to Director of Care
- Works in collaboration with other team members, such as Associate Director of Care, Nurses, and allied health team members to deliver resident care based on assessed needs
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
- Act as a support and an advocate for residents’ rights in areas such as independence and control over decision-making, managing and/or maintaining social and family connections, and conflict resolution
- Follows up on concerns/complaints that arise in the resident home area(s)/neighbourhood(s) to ensure that they are addressed in a timely manner and achieve satisfactory outcomes
- Supports residents and families during advanced care planning and treatment plan conversations within Social Worker scope, including funeral arrangement discussions
- Works along with the Office Manager to ensure that financial documentation is completed upon move in and provide ongoing assistance to access financial resources as required i.e. rate reductions, Canada Pension Plan, Public Guardian & Trustee
- Coordinates and facilitates resident care conferences
- Contributes to resident/family survey results to improve satisfaction with care
- Act as a resource and support by educating team members on best practices
- Assist with the provision of a resident advocacy program through the promotion and adherence of the Resident Bill of Rights
- Coordinates and facilitates Residents’ Council and Family Council meetings and follows up with action items
- Facilitates resident/family support groups within the care community
- Chairs Ethics/Palliative Care Committees meetings and participates in other care community teams as required
- Provide necessary and up to date education on community resources and/or processes as needed for team members and family/residents
- Liaise with community resources/agencies to keep informed and facilitate community partnerships
- Recruit and supervise social work students’ placements
- Works in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the WorkSafe B.C.
- Performs other duties as assigned

QUALIFICATIONS & COMPETENCIES:

- Registered Social Worker as per provincial requirements
- Minimum of three years’ experience in healthcare or social services
- Experience in the field of Gerontology preferred
- Customer service related experience an asset
- Strong oral and written communication skills required
- Ability to organize, plan, and delegate responsibilities
- Ability to collaborate and work in teams
- Willingness to upgrade and maintain personal and educational qualifications as required by the changing needs of the role

WORKING CONDITIONS:

- Interaction with a diverse population
- Combination of natural light and fluorescent lighting
- Exposure to the elements (external building and property)
- Exposure to variable temperatures both hot and cold
- Lifting alone and with assistance
- Pushing/pulling content
- Crouching, kneeling, stooping/bending for short periods of time
- Walking and climbing stairs frequently
- Standing for long periods of time

ADM2

**Job Type**: Part-time

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Stock options
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Master's Degree (preferred)

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