See more Collapse

Support Coach

2 months ago

Montréal, Canada Intact Full time

**Voici votre chance.**

Nous sommes actuellement à la recherche d'un **Support coach** pour notre Service de l'**Indemnisation** qui jouera un rôle essentiel dans le soutien de notre croissance.

**LIEU DE TRAVAIL**: tous les emplacements incluant télétravail

**LE RÔLE**:
Supporter les experts dans leur développement de compétences et les gestionnaires pendant leur absence.
- Autoriser les paiements et réserves tout en veillant à ce que les modalités du contrat soient respectées ainsi que les normes, politiques et procédures
- Supporter et accompagner les experts dans toutes les natures de dossiers tant en biens et responsabilité - en assurance des particuliers et des entreprises
- Répondre aux questions techniques d’experts en sinistres
- S'assurer de la recevabilité et la responsabilité en analysant les couvertures et les circonstances du sinistre du dossier présenté par l'expert
- Assurer le maintien des délais de service selon les standards définis par l'organisation et prendre les décisions appropriées pour maintenir cette qualité constante
- Suivre les normes et pratiques et utiliser les outils de façon efficace
- Documenter chaque dossier en détails en conformité avec le protocole de communication établie
- Fournir aux gestionnaires de la rétroaction sur le développement des compétences, sur la qualité du travail et sur les besoins de formation (opportunités d’amélioration du service et notions techniques).
- Prendre la relève de gestion technique d’une équipe durant l’absence de son gestionnaire.
- Participer à l’amélioration des processus opérationnels et à l’atteinte des objectifs
- Gérer les insatisfactions de la clientèle
- Faire des auditions de dossiers et la révision des dossiers actifs
- Traiter des réclamations lors de périodes achalandées
- Assurer une présence physique dans nos bureaux lorsque requis

**COMPÉTENCES**:

- DEC ou AEC assurance ou son équivalent.
- Certification d’expert en sinistre en biens des particuliers et entreprises
- 5 années d’expérience minimum dans le traitement de dossiers en indemnisation de toutes lignes d’affaires et de toutes natures de sinistres
- Bilinguisme, tant à l’oral qu’à l’écrit. _Nécessité d’interagir sur une base régulière avec des collègues partout au pays_ _
- Bon esprit d’analyse, de synthèse et de décision
- Sens de l’urgence en tout temps
- Bonne connaissance des logiciels Microsoft office
- Expérience antérieure en coaching, un atout
- ** Habiletés recherchées**:

- Coaching : Faire de la rétroaction pour encourager l’acquisition et le développement des compétences
- Communication efficace : Transmettre des messages clairs, concis et convaincants à un auditoire ciblé
- Initiative : Agir de façon autonome et proactive, dépasser les attentes et les objectifs
- Planification et organisation : Définir et gérer les priorités, les requis et les ressources. Prévoir de façon autonome
- Diplomatie : Facilité à établir des relations fondées sur la confiance et la collaboration
- Prise de décision et recherche de solutions

We have other current jobs related to this field that you can find below

  • Assistant Store Manager

    3 weeks ago

    Montréal, Canada COACH Full time

    We are currently seeking an Assistant Store Manager to work at our **Royalmount** store in **Montreal, QC**. **The successful individual will leverage their proficiency in Retail Management to...** - Foster a store environment that delivers renowned and authentic service to create a remorable customer experience - Develop product knowledge skills and...

  • Store Manager

    2 weeks ago

    Montréal, Canada COACH Full time

    We are currently seeking a Store Manager to work at our **Royalmount** store in **Montreal, QC**. **The successful individual will leverage their proficiency in Retail Management to...** - Foster a store environment that delivers renowned and authentic service to create a Modern Luxury customer experience - Develop product knowledge skills and remains aware...

  • Support Coach

    2 weeks ago

    Montréal, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...

  • Support Coach

    2 weeks ago

    Montréal, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Agile Coach

    4 weeks ago

    Montréal, Canada ALDO Group Full time

    **Job Title**: Agile Coach **Department**:Information Technology Looking to unbox your full potential? STEP UP with the ALDO GROUP. **WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING** The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with...

  • Agile Coach

    2 weeks ago

    Montréal, Canada ALDO Group Full time

    **Job Title**: Agile Coach **Department**:Information Technology Looking to unbox your full potential? STEP UP with the ALDO GROUP. **WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING** The ALDO Group has been on this journey for over 50 years. We believe that our passionate associates are at the heart of our success, and that with...

  • Business Coach

    1 month ago

    Montréal, Canada Puzzle Business Services Full time

    Company Description Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. We offer tailored solutions that drive growth, enhance operational efficiency, and foster a...

  • Agile Coach

    2 months ago

    Montréal, Canada BRP Full time

    We are looking for an agile coach who will join a highly talented and ambitious team from the ground up that revolutionizes the way we work around data & analytics at BRP. We are a team that has the potential to unlock tremendous value for the organization and you have the unique opportunity to be part of it from the beginning. You will be part of the...

  • Agile Coach

    3 weeks ago

    Montréal, Canada BRP Full time

    We are looking for an agile coach who will join a highly talented and ambitious team from the ground up that revolutionizes the way we work around data & analytics at BRP. We are a team that has the potential to unlock tremendous value for the organization and you have the unique opportunity to be part of it from the beginning. You will be part of the...

  • Agile Coach

    3 weeks ago

    Montréal, Canada BRP Full time

    We are looking for an agile coach who will join a highly talented and ambitious team from the ground up that revolutionizes the way we work around data & analytics at BRP. We are a team that has the potential to unlock tremendous value for the organization and you have the unique opportunity to be part of it from the beginning. You will be part of the...

  • DevOps Coach

    4 weeks ago

    Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Coach Assurance Qualité

    3 weeks ago

    Montréal, Canada Nuvei Full time

    **_-Voir version franç_**_aise plus bas._** The Quality Assurance Coach is responsible for monitoring completed calls and tasks in the ongoing effort to coach and mentor agents and ensure a frictionless merchant experience. Working closely with management and using standardized quality assurance processes, the coach provides one-on-one support to his/her...

  • Agile Coach

    3 weeks ago

    Montréal, Canada Valtech Group Full time

    **A**t Valtech, we imagine and create the world of tomorrow!**: With more than 5,000 innovative profiles, creatives, developers, designers and digital experts working in its 50 offices around the world, Valtech distinguishes itself by its end-user centric approach and its innovation process. With its values of sharing, boldness and authenticity, Valtech...

  • Executive Coach

    1 month ago

    Montréal, QC, Canada Puzzle Business Services Full time

    Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. This is a full-time hybrid role for a Business Coach at Puzzle Business Services. As a Business Coach, you will be...

  • Coach Assurance Qualité

    3 weeks ago

    Montréal, Canada Nuvei Full time

    **Description en français ci-dessous** _ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology...

  • Executive Coach

    1 month ago

    Montréal, QC, Canada Puzzle Business Services Full time

    Company Description Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. Role Description This is a full-time hybrid role for a Business Coach at Puzzle Business...

  • Quality Coach/ Coach Qualité

    5 days ago

    Montréal, Canada GoCo Full time

    Who are we? GoCo is a next-generation managed service provider that offers robust and flexible business communication technology like Unified Communications, Managed Networks, and Network Security to its customers. We are a group of experienced technology entrepreneurs from different backgrounds uniting their strengths and expertise to help businesses...

  • Business Coach

    1 month ago

    Montréal, QC, Canada Puzzle Business Services Full time

    Company Description Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. We offer tailored solutions that drive growth, enhance operational efficiency, and foster a...

  • Business Coach

    1 month ago

    Montréal, QC, Canada Puzzle Business Services Full time

    Company Description Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. We offer tailored solutions that drive growth, enhance operational efficiency, and foster a...

  • Business Coach

    1 month ago

    Montréal, QC, Canada Puzzle Business Services Full time

    Company Description Puzzle Business Services (PBS) is a business coaching and consulting firm located in the Greater Montreal Metropolitan Area. Our mission is to empower businesses to achieve their full potential through expert coaching and innovative strategies. We offer tailored solutions that drive growth, enhance operational efficiency, and foster a...