Care Coordinator

2 weeks ago

Vancouver, Canada Qualicare Vancouver Full time

**Company description**

Qualicare has been helping thousands of families every year for almost twenty years. Many of our Care Experts are also Registered Nurses and look at ensuring you’re cared for from every angle - known as our 360° Approach. Each one of our Care Experts will use their knowledge and experience to guide our clients through care decisions and help make stressful situations a little easier.

The 360° Approach

A unique and better way for family home care.

Our 360° Approach to home care ensures comprehensive care for every client. Under this approach, we look at care from 5 different perspectives. We then provide each client with a one-of-a-kind 360° CarePlan, covering a full spectrum of caregiving needs.

**Job description**

The Care Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, developing an appropriate plan of care, and ensuring the competency of caregivers. The Care Coordinator commits to participate in the establishing and implementing the highest standards of care. The Care Coordinator provides leadership and direction in all aspects of client care. They functions and participates in the development, implementation, monitoring and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client assessments, health education/counselling and follow-up care.

The Care Coordinator will be required to respond to clients and caregivers as needed to oversee the operation of the business, including on evenings and weekends.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

**Client Care Management**
- Participates and supports the Administrator and Director of nursing in administrative and client care policies and practices for the Qualicare location in compliance with state/provincial regulations and standards of care;
- Consults with supervisors and staff, individually or in groups, regarding clients, families, special programs and service programs
- Ensures compliance with standards of care and Qualicare’s high standard of customer service are delivered to clients from intake to client conversion, case set-up and delivery of service;
- Drives the inside sales process by consulting with all prospective families and clients and overseeing the process from initial call, conversion to service and service delivery.
- Assures that the level of care established for clients is safe and appropriate based on client and home assessment
- Consult with physicians and other professional care providers in matters relating to client care services as needed
- Serves on the Professional Advisory Committee and periodically reviews policies relevant to client care with the committee
- Directs the implementation of service goals and objectives
- Develops standards that ensure safe and effective services to clients and families;
- Ensures the implementation and evaluation of client care services is inclusive of regulatory licensure, certification criteria and accreditation standards;
- Collaborates in the development of an effective and efficient client care documentation system including statistical compilation and analysis relative to cost and staff service delivery;
- Achieves/exceeds client satisfaction and investigates issues and follows up promptly;
- Works closely with and oversees the scheduling coordinator role to ensure that clients are properly scheduled in a customer friendly and efficient way.
- Performs supervisory visits to clients on a regular basis, in compliance with Qualicare policies and procedures
- Responsive to client and family requests and concerns and advocates on their behalf
- Responsive to caregiver requests and concerns and advocates on their behalf

Staff Management & Development
- Conducts employee selection processes including recruitment, hiring and onboarding of staff;
- Supervises, schedules and manages overall performance of staff including compensation, in cooperation with the Director of nursing if applicable
- Assesses appropriate staff supervision during all service hours and directs staff in performance of their duties;
- Ensures staff development including caregiver orientation, in-service education, continuing education and evaluation of staff
- Verifies credentials and qualifications for caregiving personnel;
- Utilizes capabilities of nursing and paraprofessional personnel in the development of orientation and staff education programs;
- Responsible for familiarizing the field employees with all laws and regulations, and shall have copies of the rules available for their use
- Achieves/exceeds employee satisfaction and investigates issues and follows up promptly;
Quality Assurance/Quality Improvement/Risk Management
- Participates in the review, analysis and appraisal of the effectiveness of the Qualicare program;
- Monitors organizational performance improvement activities;
- Participates i

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