Part-time Dual Count Team Attendant/count Team

3 weeks ago

Gananoque, Canada Great Canadian Entertainment Full time

EXCITING JOB OPPORTUNITY

**DUAL COUNT SUPERVISOR/ATTENDANT**

**SHORELINES CASINO THOUSAND ISLANDS**

**(TIC-CAG-2116-2023)**
- **Team up with the industry’s best and provide great guest experiences at Shorelines Casino Thousand Islands**_

This role will join our team at **Shorelines Casino Thousand Islands**. Under the general supervision of the Manager, Cage & Count, the position of **Part-Time Dual Count Team Attendant/Supervisor** is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

**Duties and Responsibilities**:

- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Counts bills, coins and cash equivalents
- Organizes and secures storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
- Reports suspect cash and cash equivalents
- Verifies and reconciles before and after counts
- Bags, bundles, secures and transports counts
- Provides information for reporting purposes
- Monitors count teams; provides input for employee performance objectives and evaluations
- Prepares count room, drop boxes, cash cassettes and drop carts
- Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports
- Reports all discrepancies and suspicious cash and cash equivalents
- Participates in corporate count training and assist in conducting site training
- Responds to, resolves or escalates count issues
- Performs regular preventative maintenance on count equipment as per schedule
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and employees
- Complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Secondary School Diploma; Post-Secondary education an asset
- Minimum 2 years of experience in high volume cash handling
- Minimum 1 year supervisory experience
- Smart Serve certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

**Job Types**: Part-time, Permanent

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Gananoque, ON K7G 2V4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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