Onsite IT Technician

5 months ago

St Eugene, Canada MICROCOM Full time

**Let’s introduce ourselves **_

You are passionate about technologies and you want to develop your skills in an evolving and dynamic environment, we have what you are looking for.

MICROCOM is looking for an IT Technician who will be responsible for providing on-site technical support for one of our clients which is currently experiencing strong growth; it is a large company located in Saint-Eugene ON, close to the Québec border.

Founded in 1995, MICROCOM offers a set of strategy and technology services covering both IT infrastructure and business solutions. Most customers are based in the Greater Montreal area.

**Roles and Responsibilities**
- **Your job will be to**_
- Perform installation, administration and support tasks on the client's IT systems;
- Communicate electronically, by phone or in person with users to assess and document their issues;
- Install, configure and update software, computers and network devices;
- Install and configure computer components such as memory sticks, disks or network devices;
- Consult user guides, technical manuals and other documents to better understand how to implement solutions;
- Configure and upgrade in-house software complying with best practices;
- Connect computers and equipments to the network and ensure they work as expected;
- Make backups, copies, compress or destroy files on various media
- Transfer data between workstations;
- Document operations and configurations;
- Provide support and advice to users;
- Ensure high quality of service and customer satisfaction;
- Organize and maintain a log for problems and solutions by collecting the right data; it will be used by the technical staff;
- Perform certain tasks on networks.

**Job requirements**
- **Soft skills **_
- Excellent communication and interpersonal skills;
- Excellent professionalism, good charisma and professional presentation;
- Speed of learning;
- Rigor and attention to detail;
- Ability to effectively and efficiently work on multiple activities at the same time;
- Ability to establish and maintain excellent relationships with users and colleagues.

**Skills and knowledges**
- **Know how **_
- Bilingual: English and French
- Good IT culture: must know and understand the most common technologies (hardware, software and other) in use in the industry. More precisely:

- In-depth knowledge of Microsoft Windows O/S for workstations (versions 7, 8, 10 and 11);
- Knowledge of Microsoft Windows Server O/S;
- Basic knowledge of Linux/Unix (asset for future projects);
- Knowledge of networking and telecom (router, firewall, switch, internet);
- Knowledge of hardware (workstation, laptop, tablets server);
- Knowledge of office software (MS-Office Suite);
- Experience in analyzing customer needs would be an asset.

**Benefit**
- **Why join us ?**_
- Flexible working hours;
- Mobile phone plan and a choice of cellular device;
- Benefit plan;
- Ongoing training and development program.

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$27.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Eugene, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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