Sales Operations Specialist

4 weeks ago

Ottawa, Canada Thales Full time

Location: Canada_Remote, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l’aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d’architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd’hui.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

**This is a remote position within Canada.**

Thales is looking for an experience **Sales Operations Specialis**t which is a highly visible and complex role as it supports the Thales Cloud Protection & Licensing (CPL) sales organization and spans across all business units and organizations. This position will interface with all levels of management as the point of contact for Sales Operations as it relates to a broad range of sales related operational activities, including forecasting, customer contracts, commission plans, sales analytics and coordination with support functions for the purpose of execution on sales efficiency and effectiveness.

**Key Areas of Responsibility**

Data Analytics
- Design, develop, and launch global BI tools for Sales, Marketing, and Finance
- Monitor Salesforce/Finance data quality and run clean-up projects as necessary to ensure data integrity
- Work closely with different parties for the preparation of dashboards and business analysis
- Assist in building analytical models to generate business insights
- Translate daily business observations by data analytical methods

Sales Operations
- Support sales team in opportunity management, data hygiene, quoting, and commissions
- Use of CRM in managing the sales cycle to facilitate the accuracy of Sales forecast
- Work closely with Sales leaders in distributing commercial or partner leads in SFDC & drive for necessary actions
- Produce regular Finance & sales pipelines report/ power point slide decks for AMER Quarterly Business Review Meeting
- Ensure end to end request management for the Sales (open, follow-up, closure) including escalation to the key stakeholders (Legal, Finance, SBA, Pricing, etc.)
- Identify and capitalize Best Practices within the sales tools to optimize the overall process
- Identify skill up needs to be delivered through Sales Operations Knowledge base or dedicated trainings to the Sales / Partners
- Identify key materials to support salesperson (Customer Reference, Industry materials)

**Minimum Requirements**
- Bachelor’s degree in a Business or Finance field of study; or another related field of study
- 3+ years experience in high tech, preferably cyber-security
- Prior experience in regional sales analytics roles
- Proficient with Salesforce, Oracle, and PowerBI
- Ability to translate complex data into simple tools and visuals across multiple data platforms
- Excellent interpersonal skills to be able to communicate effectively across all levels of the company
- Strong problem solving skills to help drive the effectiveness and efficiency of the global sales organization
- Must have attention to detail, a commitment to quality and be results driven while being customer facing
- Excellent organizational skills

**Preferred Qualifications**
- Knowledge of technology channels and go-to-market models
- Strong accounting, math and analytical skills
- Knowledge of how Account Executives are compensated and motivated.
- Knowledge of sales cycles and commissions.

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