Rotational Afternoon Shift Service
2 weeks ago
**We are looking for a talented Service Support Administrator to join our team specializing in Service for our Distribution Business.**
**In this role, you will make an impact in the following ways**:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
**To be successful in this role you will need the following**:
- **High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.**
- ** Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.**
- ** Experience with MS Office.**
- ** Effective Communication Skills - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.**
**Compensation and Benefits**
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
**Qualifications**
**Skills**
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
**Education, Licenses, Certifications**
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
Requires significant relevant work experience or specialized skills obtained through education, tr
-
Pile Fabrication Lead Hand
1 week ago
Edmonton, Canada DFI Steel Piling Full timePile Fabrication Lead Hand (Afternoon Shift) Pile Fabrication Lead Hand (Afternoon Shift) - Edmonton Working at DFIGot ideas? We want them.Looking for a rewarding challenge?As a privately owned company, with innovation as a core value, DFI has the unique ability to provide you with experiences that put your ideas into action.Over the past 50+ years, the...
-
Pile Fabrication Lead Hand
2 weeks ago
Edmonton, AB, Canada DFI Steel Piling Full timePile Fabrication Lead Hand (Afternoon Shift) Pile Fabrication Lead Hand (Afternoon Shift) - Edmonton Working at DFI Got ideas? We want them. Looking for a rewarding challenge? As a privately owned company, with innovation as a core value, DFI has the unique ability to provide you with experiences that put your ideas into action. Over the past 50+ years,...
-
Production Manager
6 days ago
Edmonton, Canada O.E.M. Remanufacturing Company Inc. Full timeCompany: O.E.M. Remanufacturing Company Inc. Number of Openings: 2 Worker Type: Permanent Position Overview: The Production Manager is responsible for the day to day production operations within their department as well as the weekly/monthly area performance including output, labour productivity, and quality. In this role, you will support OEM’s...
-
Prep Labourer
4 days ago
Edmonton, Canada Bradken Full time**About Bradken** - With a 3000-strong workforce our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market for the resources sector. How we go about our work is just as important as the work we do._ We live by our values of **Challenge**, **Customer **and **Communication **- they drive us to constantly **move...
-
Edmonton, Canada Norquest Industries Inc. Full timeNorquest Industries Inc. is a progressive and innovative Machine Shop based in Edmonton. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies. **We are currently looking for a dedicated individual who wants to work in...
-
Edmonton, Canada Norquest Industries Inc. Full timeNorquest Industries Inc. is a progressive and innovative Machine Shop based in Edmonton. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies. **We are currently looking for a dedicated individual who wants to work in...
-
Shipper/receiver - Afternoon
4 weeks ago
Edmonton, Canada Eaton Full timeEaton’s ES AMER PCS CA division is currently seeking a Shipper/Receiver - Afternoon. **What you’ll do**: Eaton’s Electrical Sector - Canada is currently seeking 1 Shipper and Receiver position in EPC (Edmonton Power Centre) to join our team. This position is based at our Edmonton, AB location. **Position Overview**: Reporting to the supply chain...
-
Customer Services Coordinator
4 weeks ago
Edmonton, Canada Caterpillar Full time**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
-
Switchperson - Afternoon Shift
4 weeks ago
Edmonton, Canada Procor Full timeProcor Limited manages Canada’s largest private tank car lease fleet and operates an extensive repair network across the country. Our fleet has grown to include more than 30,500 special purpose tank and freight cars. Procor also operates 27 repair locations servicing the petroleum, petrochemicals, plastics, chemicals, fertilizers and food markets. We have...
-
Research Associate, Quality Control
1 week ago
Edmonton, Canada Gilead Sciences Full timeFor Current Gilead Employees and Contractors: **Job Description**: Research Associate, Quality Control - Rotating Shift (Day/Night/Weekend/On-Call) The Research Associate, Quality Control will support the ongoing manufacturing schedule. The position will provide Quality Control support in a 24/7 operation. Schedule will be a rotating shift that includes...
-
Warehouse Associate
4 weeks ago
Edmonton, Canada Texcan, Division of SoneparCanada Inc, Full time**About the Job** **Afternoons - 2:30 PM - 10:30 PM** **Monday to Friday** We are seeking a **Wire Cutter (Warehouse Associate).** This position is reporting directly to the appropriate shift manager. The hours of work will be from 2:30 PM - 10:30 pm. The position is responsible for cable orders and cutting cable as per order requirements. **Major...
-
Alternating Weekend Caregiver to Assist An
3 weeks ago
Edmonton, Canada Residential Aide Placement Service (RAPS) Full time_**RAPS is Seeking an Alternating Weekend Caregiver to Assist an Individual with Autism (S2)**_ - **Location**:_**South Edmonton** **Days: Every other Friday afternoon to Sunday afternoon** **Hours: 48 hours/weekend** **Pay: $219.30/daily** - **Job Description**_: developing life skills with in the home and community, supporting on daily outings,...
-
Dmg - Heidenhain Milling Machinist 10% Shift
4 weeks ago
Edmonton, Canada Norquest Industries Inc. Full timeNorquest Industries Inc. is a progressive and innovative Machine Shop based in Edmonton. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies. **We are currently looking for a dedicated individual who wants to work in...
-
Edmonton, Canada Price Steel Ltd. Full timeWe are currently recruiting for a **Labourer** to join our west end team. **Key Responsibilities**: - Interpret steel order tickets and accurately pull customer orders in compliance with Company training and safe job procedures - Confirm material accuracy and documentation - Perform a variety of activities involving mild, medium, and/or heavy physical...
-
Afternoon Maintenance Manager Required
5 days ago
Edmonton, Canada Integrity Waste Solutions Full timeAfternoon maintenance manager required Fleet of 50 waste collection vehicles Heavy service cycle on equipment, highly wearable components, varied equipment all with attached hydraulic systems. Must have prior experience with Fleet maintenance. Must have high level diagnostic capabilities in engine, electrical and hydraulic systems and components. Must...
-
Forklift Operator
5 days ago
Edmonton, Canada Dick's Lumber Full timeACCOUNTABILITIES: - Assembles orders, identifies products from transfer requests, locates material, counts quantity, builds and secures loads. - Operates forklift to prepare transfers, transports material, loads and unloads delivery vehicles. - Reviews daily schedule of pre-booked incoming deliveries. - Receives unscheduled deliveries as branch will permit...
-
Rotating Equipment Engineer
3 weeks ago
Edmonton, AB, Canada LHR Américas Full timeOur client occupies a unique position in the global energy industry. They are the world's largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer. With significant investment in technology and infrastructure, they strive to maximize the value of the energy they produce for the world and commit to...
-
Caregiver to Assist An Individual with Dementia
4 weeks ago
Edmonton, Canada Residential Aide Placement Service (RAPS) Full time_**RAPS is Seeking a Caregiver to Assist an Individual with Dementia (S13)**_ - **Location**:_South Edmonton (Near Southgate Mall)_ - **Hours/Days**:_20-30 hours per week (flexible: to be discussed with employer)_ - **Must be available afternoons and evenings**_ - **Rate of Pay**:_$20.00/hour_ - **Job Description**_: Duties include but are not limited to...
-
Cashier/customer Service
4 weeks ago
Edmonton, Canada Circle K Full timeCustomer Service Associate / Cashier **Duties**: - Greet customers and provide excellent customer service - Operate cash register and handle cash transactions accurately - Scan and bag items for customers - Assist customers with locating products and answering product-related questions - Process returns and exchanges - Maintain a clean and organized...
-
Warehouse Associate
4 weeks ago
Edmonton, Canada Texcan, Division of SoneparCanada Inc, Full time**About the Job** **Afternoons - 2:30 PM - 10:30 PM** **Monday to Friday** We are seeking a **Wire Cutter (Warehouse Associate).** This position is reporting directly to the appropriate shift manager. The hours of work will be from 2:30 PM - 10:00 pm. The position is responsible for cable orders and cutting cable as per order requirements. **Major...