Supervisor, Collections

3 months ago

Calgary, Canada Parkland Corporation Full time

**Competitive Benefits. Meaningful Extras. Unmatched Value.**
- A place where you can take your career in the direction you want to grow and go
- Flexible work options and summer hours for eligible employees
- Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

**The Opportunity**:
Reporting to the Manager Credit and Receivables, the Collections Supervisor is a data driven collections strategist that will work closely with sales, operations, and finance to ensure an effective and efficient debt recovery processes. This role is responsible for monitoring team performance, implementing collection strategies, and ensuring compliance with all relevant laws and regulations. The Supervisor will also have a special emphasis on developing data analytics and recommending improvements to the collections process for future AR management enhancements.

**Responsibilities**:
**Collections**
- Implement and manage collections policies and procedures; look for opportunities to measure, optimize and refine strategies using analysis.
- Monitor risk strategy performance to ensure strategies are delivering both optimal profitability; driving positive results on delinquencies and credit losses.
- Drive continuous improvement to ensure strategies are effective and aligned.
- Make collections strategy recommendations to senior leadership and implement recommended changes across different business units.
- Establish and maintain positive business relationships with internal customers and key stakeholders in the collections process.
- Monitor and manage team productivity to maximize team efficiency and identify possible improvement opportunities.

**Analysis**
- Develop KPI’s to drive operational excellence and business value.
- Utilize analytical, data mining, credit risk management and leadership skills to optimize collections credit risk/return.
- Prepare AFDA calculation and AR reports that provide timely and effective information to Management on credit and collections issues.

**Processes and Systems**
- Monitors the performance of Get Paid and identifies opportunities for optimization and enhancement.
- Stay’s up-to-date with industry best practices and new features offered by Get Paid.
- Conducts workflow review, process redesign/reengineering, and deliver solutions for effective and efficient debt recovery processes.
- Lead improvements in processes and controls to support the growing business.
- Proactively drive continuous improvement and automation to existing processes to improve efficiency and effectiveness.
- Analyze system processes and team process to assure best industry practices are utilized to minimize cost and bad debt.
- Leverage industry best practices for continuous improvements

**Leadership**
- Develops team goals and objectives.
- Coach, mentor and grow credit and collections skills to ensure objectives are reached.
- Guides the resolution of non-routine and complex problems that the team encounters.
- Supports the professional development of the team.
- Develops KPI’s to measure team performance and set targets for continuous improvement.
- Supports the team through process and technology changes.

**Education**:

- Completion of Post-Secondary program in business or accounting

**Requirements**:

- 5+ years’ experience in a progressive and responsible role in collection of delinquent accounts
- 3+ years’ experience in collections management including strategy, analytics and team management.
- Data-driven, eager to understand the numbers and provide meaningful insights.
- Proficiency using PowerBI to analyze data and create dashboards.
- Proficient in Microsoft Office Applications.
- Knowledge of SQL is preferred.
- Experience performing root cause analysis on internal and external data and processes to identify opportunities for improvement.
- Proven experience managing multiple projects simultaneously.
- Strong written and verbal communication skills with the ability to adapt communication to different audiences.
- Self-starter who is highly focused and driven to achieve business objectives.
- Self-organized with the ability to operate independently and prioritize effectively.
- Membership in the Credit Institute of Canada with completion of or working towards their CCP would be an asset.
- Experience dealing with credit collection agencies regarding proposals, settlements and litigation: follow up with agencies to provide additional account details or obtain status updates.
- Experience processing bankruptcy documentation, completing credit checks / verifications.
- Proficient in the administration of the Canadian Privacy Act; Personnel Information Protection and Electronic Documents Act; Credit Institute of Canada; Fair Trading Act of Alberta; etc

**Humble. Hungry. Smart. **Does this sound like you?**

Do others describe you as someone who seeks diversity - not validation - when approaching decisions and solving problems? A team captain who recognize

  • Collections Administrator

    3 weeks ago

    Calgary, Canada Hays Full time

    Role: Collections AdministratorLength: Contract to PermanentLocation: Calgary, ABRate: $25-28/hourYour new companyHays Specialist Recruitment has partnered with a global systems company based in Calgary, AB. We are seeking a Collections Administrator to join their team for a contract position, which has the intention of converting to a permanent position...

  • Collections Administrator

    2 weeks ago

    Calgary, Canada Hays Full time

    Role: Collections AdministratorLength: Contract to PermanentLocation: Calgary, ABRate: $25-28/hourYour new companyHays Specialist Recruitment has partnered with a global systems company based in Calgary, AB. We are seeking a Collections Administrator to join their team for a contract position, which has the intention of converting to a permanent position...

  • Collections Administrator

    3 weeks ago

    Calgary, Canada Convergint Technologies Ltd Full time

    Convergint is looking for a Collections Administrator to join our amazing culture in our Calgary location. Under supervision, the Collection Administrator's responsibilities include maintenance of client files, including customer data entry, follow up notes, and recording notes of all incoming payments in spectrum, collections follow ups, completing daily...

  • Supervisor, Accounts Receivable

    7 months ago

    Calgary, Canada Black Diamond Group Full time

    Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can...

  • Collections Administrator

    2 weeks ago

    Calgary, AB, Canada Hays Full time

    Role: Collections Administrator Length: Contract to Permanent Location: Calgary, AB Rate: $25-28/hour Your new company Hays Specialist Recruitment has partnered with a global systems company based in Calgary, AB. We are seeking a Collections Administrator to join their team for a contract position, which has the intention of converting to a...

  • Collections Administrator

    2 weeks ago

    Calgary, AB, Canada Hays Full time

    Role: Collections Administrator Length: Contract to Permanent Location: Calgary, AB Rate: $25-28/hour Your new company Hays Specialist Recruitment has partnered with a global systems company based in Calgary, AB. We are seeking a Collections Administrator to join their team for a contract position, which has the intention of converting to a...

  • Collections Administrator

    2 weeks ago

    Calgary, Alberta, Calgary region, Canada Hays Full time

    Role: Collections AdministratorLength: Contract to PermanentLocation: Calgary, ABRate: $25-28/hourYour new companyHays Specialist Recruitment has partnered with a global systems company based in Calgary, AB. We are seeking a Collections Administrator to join their team for a contract position, which has the intention of converting to a permanent position...

  • Junior Collections Specialist

    2 weeks ago

    Calgary, Canada Convergint Full time

    Convergint is looking for a Junior Collections Specialist to join our amazing culture in our Calgary location. The Junior Collections Specialist responsibilities include maintenance of electronic client files, including customer data entry, follow up notes, and recording notes of all incoming payments in spectrum and/ or Power Collect, collections follow ups...

  • retail store supervisor

    7 months ago

    Calgary, Canada FA COLLECTIONS CORP. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffSell merchandisePrepare reports on sales volumes, merchandising and personnel mattersOrganize and maintain inventorySupervise and...

  • retail store supervisor

    6 months ago

    Calgary, Canada FA COLLECTIONS CORP. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksSupervise staff (apprentices, stages hands, design team, etc.)Assign sales workers to dutiesHire and train or arrange for training of staffSell merchandisePrepare reports on sales volumes, merchandising and personnel mattersOrganize and maintain...

  • Retail Store Supervisor

    6 months ago

    Calgary, Canada FA COLLECTIONS CORP. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Supervise staff (apprentices, stages hands, design team, etc.) - Assign sales workers to duties - Hire and train or arrange for training of staff - Sell merchandise - Prepare reports on sales volumes, merchandising and personnel matters - Organize and...

  • Collections Analyst

    3 months ago

    Calgary, Canada Parkland Corporation Full time

    **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go - Flexible work options and summer hours for eligible employees - Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer **The Opportunity**: Reporting into the Collections...

  • The Tavern Collective

    3 months ago

    Calgary, Canada The Tavern Collective Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • The Tavern Collective

    2 months ago

    Calgary, Canada The Tavern Collective Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Wastewater Collection Foreman

    4 months ago

    Calgary, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...

  • The Tavern Collective

    3 months ago

    Calgary, Canada The Tavern Collective Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Warehouse Supervisor

    3 weeks ago

    Calgary, Canada Hi-Tech Recyclers Full time

    **Schedule is (x5) 8 hour shifts a week. Monday - Friday, from 7:30am to 4:00pm.** **Previous forklift, shipper/receiver and/or warehouse experience is an asset.** **This is a job that at times will involve physical work and long periods of time on your feet.** Your role as the warehouse manager in Calgary is critical to the flow of materials for Hi-Tech...

  • Accounts Receivable Supervisor

    4 months ago

    Calgary, Canada Rocky Cross Construction (North) Ltd. DKI Full time

    **About Us**: At Rocky Cross Construction, we specialize in providing top-notch restoration services, helping clients recover from property damage with exceptional care and efficiency. As we continue to grow, we are seeking a skilled Accounts Receivable Supervisor to join our team and ensure smooth and accurate financial operations. **Key...

  • Supervisor, Production

    2 months ago

    Calgary, Canada Sofina Foods Inc Full time

    Production Supervisor Join Us! Our team is looking for Production Supervisor for our Calgary AB, location. Join our family of diverse, talented, and dedicated people and become part of an industry leading company as we strive to be the most successful food company in the world. **Position Summary**: Reporting to the PM Plant Superintendent, the incumbent is...

  • Supervisor, Airport Services

    6 months ago

    Calgary, Canada Envoy Air Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: - Amazing employee...