Automotive Service Advisor
5 months ago
**About us**
Chariots Of Simcoe is a small business in Orangeville, ON L9W 3T2. We are professional, agile, and innovative.
Our work environment includes:
- Modern office setting
- Food provided
- On-the-job training
- Safe work environment
We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians.
Service Advisor responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed.
Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.
**Responsibilities**:
- Answer questions about service outcomes, and schedule and book appointments.
- Provide customers with information and advice on warranty protections, potential cost savings, and the advantages of fixing versus trading in their car.
- Manage and oversee the dealership’s workflow and schedule.
- Call customers to advise them about service changes or car pick-up times.
- Maintain positive customer relationships to ensure repeat business
Requirements and skills
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making, and problem-solving skills
**Job Types**: Part-time, Permanent
Expected hours: 15 - 30 per week
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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