Exam Administrator

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES AND RESPONSIBILITIES**:
**Exam Registration**:

- Process registration confirmations.
- Creates class lists.
- Add and process corporate registrations.

**Exam Administration**:

- Provide problem resolution for in person, online proctored & computer-based examinations, ID and documentation issues, special accommodations due to medical issues etc.
- Schedule exam proctors (backup for Testing Coordinator).
- Training of new in person examination proctors.
- Book examinations rooms and venues.
- Report issues/conflicts/discrepancies to the project manager.
- Provide client lists to satellite testing locations.
- Verify documentation of returned examination packages and mark exams.
- Pull exam mark reports from online exams.
- Troubleshoot examination marking issues.
- Upload marks to the regulators.
- Coordinate special accommodation request with exam centres & online proctors.
- Review video and report on potential exam integrity issues & to retrieve marks from online exams.
- Update the testing policy pages on the web to ensure accurate session and registration information is present (English and French).
- Maintain exam files according to college Records Management policies.

**Exam Sessions**:

- Produce required paper exams and proctor packages for sessions.
- Prepare and ship exam packages and materials for various sites.
- Upload digital exam versions to database for use in Online Exams.
- Prepare testing room prior to schedules examination and meet proctors.
- Prepare examination packaging including Scantron sheets, client lists, signoff sheets etc.
- Set up computer-based exams in LMS.
- Coordinates the examination sessions for multiple testing sites (backup for Testing Coordinator).
- Updates website to reflect testing dates, locations and information.
- Order exam materials based on needs (ie exam booklets, scantron forms etc).

**Other duties as assigned**:

- Back-up for general reception.
- Prepare monthly credit card deposits report for the division.
- Prepare Purolator shipments as needed.

**QUALIFICATIONS**:

- Two-year diploma in Office Administration or equivalent.
- Minimum two years’ experience in a customer relations role that requires a high degree of problem solving.
- Ability to multi-task and proven track record of handling confidential information.
- Excellent analysis, problem solving, and decision-making skills.
- Excellent customer service and communication skills (verbal and written).
- Demonstrated ability to work independently, as well as collaboratively with team members.
- Excellent organizational, analytical and time management skills including the ability to set priorities and meet deadlines.
- Proficiency in Microsoft Word and Excel.

Required Skills

Starting Rate: $26.47 Four Year Rate: $30.69

Required Experience

Full-time Temporary Support Staff Position Opportunity (Appendix D, see page 109 of collective agreement) - September 2023 - April 2024

Hours: 35 hours per week (1) one hour lunch; Mon - Fri (8:30 am - 4:30 pm)