Service Officer

1 week ago

Kanata, Canada The Royal Canadian Legion Full time

**NATIONAL HEADQUARTERS SERVICE OFFICER - VETERANS SERVICES**

The Royal Canadian Legion National Headquarters, located in Kanata ON, is seeking a full-time dynamic individual to join our Veterans Services team as a professional Service Officer. This full-time position requires on-site work 5 days a week.

Working directly with the Director of Veterans Services, the Service Officer will represent, counsel and assist serving Canadian Armed Forces members, RCMP members, Veterans and their families seeking support for services, benefits, and programs under Canadian and Allied Veteran legislation.

Your university education or equivalent experience, together with your military service and/or experience, knowledge of veterans’ issues and advocacy, gives you the background we are seeking.
- A strong understanding of Veterans' issues and the military/RCMP culture with the ability to empathize and build rapport with them and their families.
- Knowledge of available benefits, programs, and resources for Veterans and possess the ability to provide compassionate support while navigating complex situations.
- Ensuring all documentation is completed correctly and for appeals, drafts the appropriate argument, deciding upon what evidence to place most emphasis, and presenting the Appeal to the Board.
- Maintaining records and statistics on all individual activities relevant to Veterans Services taskings and informs the Director of the results.
- The ability to work independently, as part of a team, and in challenging situations.
- May be assigned to various working groups and/or advisory committees internally and external to the organization.
- Ability to multi-task and is highly flexible and adaptable to change.
- Excellent organizational and administrative skills along with a passion for impeccable attention to detail.
- Understanding of medical and military or RCMP terminology would be an asset.
- Exceptional verbal communication and writing skills.
- Bilingualism is an asset.

This position offers the opportunity to join one of Canada’s most respected organizations and an exciting progressive team who are supporting Veterans and their family members on a daily basis. Excellent remuneration and benefits package including a defined benefit Pension Plan.

**OFFICIER D’ENTRAIDE, OFFICIÈRE D’ENTRAIDE DU SIÈGE NATIONAL — SERVICES AUX VÉTÉRANS**

Le Siège national de la Légion royale canadienne, situé à Kanata (Ontario), est à la recherche d’une personne dynamique pour se joindre à l’équipe des Services aux vétérans à titre d’officier d’entraide professionnel ou officière d’entraide professionnelle. Ce poste à temps plein exige de travailler sur place 5 jours par semaine.

Travaillant directement avec la directrice des Services aux vétérans, cette personne représentera, conseillera et aidera les membres actifs des Forces armées canadiennes, les membres de la GRC, les vétérans et leurs familles à obtenir de l’aide pour les services, les avantages et les programmes prévus par les lois canadiennes et alliées sur les anciens combattants.

Votre formation universitaire ou expérience équivalente, ainsi que votre service militaire ou votre expérience et votre connaissance des questions relatives aux vétérans et de la défense de leurs intérêts, vous confèrent le profil que nous recherchons.

La personne recherchée devra posséder un minimum de 5 ans d’expérience progressive correspondant aux exigences suivantes:

- Bonne compréhension des questions relatives aux vétérans et de la culture militaire/GRC, ainsi que la capacité de faire preuve d’empathie et d’établir des relations avec les vétérans et leurs familles.
- Connaissance des avantages, programmes et ressources disponibles pour les vétérans et capacité à apporter un soutien compatissant dans des situations complexes.
- À la suite d’entretiens, d’un examen des preuves, des politiques et des procédures, et des documents médicaux, fournir des conseils et de l’aide concernant les demandes auprès d’Anciens Combattants Canada et les appels auprès du Tribunal des Anciens Combattants (révision et appel).
- Veiller à ce que tous les documents soient correctement remplis et, en cas d’appel, rédiger l’argumentaire approprié, décider des éléments de preuve à mettre en avant et présenter l’appel à la commission.
- Tenir des registres et des statistiques sur toutes les activités individuelles relatives aux tâches des Services aux vétérans et informer la directrice des résultats.
- Capacité à travailler de manière indépendante, en équipe et dans des situations exigeantes.
- Cette personne pourra être affectée à divers groupes de travail ou comités consultatifs internes et externes à l’organisation.
- Capacité à effectuer plusieurs tâches à la fois, grande flexibilité et capacité d’adaptation au changement.
- Excellentes compétences organisationnelles et administra

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