Utilization Manager

6 months ago

Toronto, Canada Grant Thornton Full time

**Who we are**
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Utilization Manager is a high-level position that facilitates the learning required to become a more senior member of the Business Support Team through building relationships with leaders in the firm and exposure to higher level firm inner workings. The Manager has responsibilities to maintain many relationships and guide more junior colleagues in their work. The goal of the Manager is to understand the team inside and out, take on more advanced/ higher level analytics, hold high level relationships, and take on projects to guide the team forward.

**As a Utilization Manager your responsibilities will include**:

- Take a lead in high level relationships. Lead resourcing updates with Service Line Leads, calls with assurance partners, as well as chairing some scheduling meetings
- Coach and build the skills of more junior resourcing colleagues
- Work closely with the firm’s manager group to understand the skills of colleagues in the offices, ensure even utilization, and resolve conflicts
- Daily scheduling and resolving scheduling conflicts with partners and engagement leads
- Meaningful analysis of weekly hours, forecasting, and head count
- Assess backlog of work, projecting, and planning contingencies for too little or to much work
- Support newly integrated firms, working with the team to onboard them to our processes

**Be Grant Thornton**
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

**Think you’ve got what it takes to be a Utilization Manager? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick**:

- University degree (ideally in business or commerce program)
- 3+ years of experience in scheduling
- Knowledge of Microsoft Office 365 (i.e., Excel, PowerPoint & Teams)
- Organized, eye for detail, quick study, curiosity to learn, high integrity in work quality, excellence in service, ability to teach, team player
- Experience in a professional services firm desirable

At Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

**Are you ready to Discover Your Purple?**

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