Assistant Store Manager, Coquitlam Centre

3 months ago

Coquitlam, Canada Saje Natural Wellness | Retail Full time

**Description**:
Reporting to the Store Manager, Assistant Store Managers drive our mission first-hand with our customers:
You connect people to the healing power of plants so they can live their life to the fullest, naturally. To do this,you’ll lead the Saje Experience with your team and ensure it’s delivery to each and every customer, guiding their wellness journey through product demos, deep education and tailored recommendations.

The Assistant Store Manager (ASM) is accountable in leading key aspects of their store’s business.Through attracting, leading and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

The ASM is accountable to partner and support the Store Manager in creating annual and quarterly strategies for growing their business, focusing on People,Operations, Visual Merchandising and Community outreach.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

**Responsibilities**:
Store Experience:

- Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje Experience.
- GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
- Educate on our products and on 100% natural wellness, to make wellness easy, accessible and inclusive for all.
- Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on healthy habits centered on our products.
- Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership:

- Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
- Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets.
- Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
- Uphold presentation standards and assess and action merchandising opportunities to elevate the in-store experience.
- Take a proactive and innovative approach to growing the business through community outreach.
- Partner with the Store Manager to create annual and quarterly strategic plans to support the growth of the business.
- Cultivate an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience.

People Leadership:

- Inspire and uplift your team through coaching, collaboration and by embodying our core values.
- Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.

**Applicant Requirements**:

- Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
- Retail experience - Has a deep understanding of the Retail environment; an expert in delivering experiences to community members and have proven sales floor
- leadership
- Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
- Community connector - Leverages an entrepreneurial approach to building a brand through relationship building and creating resonant experiences
- Track record of success - Has achieved or exceeded success metrics 90% of the time throughout career; performances reviews are in top echelon; has proven growth story in their professional or personal life.
- Stamina and positive attitude - Thrives in a challenge; is solutions focused; will see bright side of situations, despite adversity, never gives up
- Never satisfied with the status quo - Understands the need for constant evolution of strategies that fits the needs of our ever-changing business
- Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine

**Key Relationships**:
Reporting to the Store Manager

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