Program Manager

1 week ago

Woodbridge, Canada ATS Automation Tooling Systems Inc. Full time

Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.

At ATS, a publicly traded global company with a proud 40-year history, we help drive the future with our factory-wide automation solutions. At ATS Industrial Automation, what we do matters - both to our customers and to their customers. With 6000 skilled employees around the world, we design, build and service mission-critical automated assembly and test solutions for mobility, nuclear and specialty automation. Our customers are leaders in their industries and rely on us to deliver what we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever and whenever they need them.

**Why should you join ATS Industrial Automation?**
- Be a part of an engaged, empowered and innovative global workforce
- We offer a robust total rewards package - Competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program
- We provide awesome work perks such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses and lots more
- We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program

**MAJOR DUTIES**:

- Responsible for programs and large projects from receipt of purchase order through final installation and final customer acceptance.
- Responsible for life cycle management of key customer programs and accounts:

- Overall accountability for the entire program.
- Key customer contact at high level.
- Continuity from project to project, site to site.
- For selected programs, also reports to the Program Steering Committee.
- Lead, manage and give direction to Project Managers assigned to the programs.

**SPECIFIC RESPONSIBILITIES**:

- Lead the program team to execute projects on schedule, at or below budget, delivering the contracted scope of work to all applicable codes and standards.
- Key customer contact for assigned projects. Responsible for customer satisfaction. Maintain regular contact (verbal and written) with key customer representative(s), ensuring all key program events and issues are documented in writing.
- Manage program risks, including:

- Assessment and identification of risks.
- Develop and implement Risk Mitigation Plan(s).
- Forecasting.
- Program Planning:

- Participate in the review and approval process of ATS program bids.
- Develop suitable budget allocations for ATS labour and materials.
- Oversee program schedule development and identify all critical path activities.
- Conduct Initial Project Build Plan meeting.
- Manage program resources. Ensure that adequate resources are assigned to all program tasks.
- Program Financial Management:

- Working with the Financial Analyst, ensure that all billings and invoicing are submitted on time. Ensure that all program deliverables are accomplished and supporting documentation is prepared for each program milestone payment. Obtain necessary FAT, SAT any other customer approvals needed to enable on-time payment, including final payment and program closure.
- Program Forecasting - prepare accurate financial and resource forecasts. Prepare reports as required by ATS Management.
- Team Leadership:

- Hold team communications meetings on a regular basis.
- Encourage and mentor employees to ensure that the build team’s morale and efficiency is maintained at the highest level.
- Lead by example.
- Manage programs and program teams in accordance with all applicable ATS procedures. Ensure program teams follow the required procedures. Conduct regular team meetings and issue weekly program updates to the program team.
- Coordinate the post project employee assessment process.
- Share best practices.
- Harmonization of practices

**SPECIFIC RESPONSIBILITIES - CONTINUED**:

- Customer Relationship Management:

- Customer advocate.
- Deliver maximum customer satisfaction.
- Develop long-term, enduring customer relationships.
- Elevate customer issues when required to the next level of ATS management.
- Partnership with ATS Account Manager to manage the customer.
- Compliance:

- Responsible for project managing all activities related to relevant Quality Program standards and that projects are launched appropriately for the agreed too Quality Program.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Safety - ensure that all project activities are conducted in accordance with ATS and legal standards. Ensure that a PSHSR is prepared and acted upon.
- Demonstrate leadership in Health, Safety and Environment compliance.
- Hold team members accountable

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