Implementation Consultant

6 months ago

Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

As an Implementation Consultant you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

**What you'll be doing**:

- Train and guide a set cohort of retailers with onboarding packages, to ensure their product instance is set up for success and they are successfully using our product
- Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer go-live dates
- Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
- Ensure each retailer in your cohort has their product and customer data correctly set up and their integrations are set up correctly
- Stay up to date with the product and retail best practices
- Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades as appropriate
- Conduct scoping calls (when needed) pre-sale to determine retailers set up needs
- Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
- Contribute as part of the wider team to achieve organizational objectives

**What you need to bring**:
We're a team of 9 people located in North America.
- Fluent in English, French is a strong asset
- Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
- Excellent time management and organizational skills
- Exceptional communication (verbal and written) and presentation skills
- Intermediate Google Sheets or MS Excel skills
- Deep technical knowledge of retail industry and retail commerce tools is a bonus

**Even better if you have, but not necessary**:

- Self starter that seeks to identify and improve processes
- Knowledge and experience with eCommerce

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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