Training Specialist

1 month ago

Edmonton, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**:
**Section A - Specific Responsibilities**

Key responsibilities include, but are not limited to:

- Deliver and conduct - mainly in person but potentially virtual - training session for material related to key operational processes such as but not limited to picking, packing, shipping, replenishing, receiving. Re-training of employees related to SOPs / Wis updates, modified processes, new regulatory/compliance requirements and/or associated to Corrective/Preventive actions.
- Health and safety: coordinating training on best business practices/awareness
- Prepare and support Supervisors and DO with the creation of targeted training for specific needs.
- Proactively partner with the Operational Excellence team and the Quality team to seek solutions and enhancements to training courses and content. Assist in the development of content; use of various learning technology tools to deliver the training where applicable.
- Evaluate the effectiveness of current training programs, act as department training support and make improvements as necessary.
- Maintain the employee training records in the Learning management systems (LMS). Be able to navigate and support employees with the completion of their training tasks in the electronic Quality Management System
- Monitor the training of new supervisors for all SOP, apprenticeship, etc. trainings
- Train other trainers and be the point of contact of other trainers within the Distribution Centers should there be.
- Create, plan and coordinate the implementation of training calendar for the Distribution center-Generate training status report (status) and communicate the status to the Director of Operation along to the affected areas. Prepare and distribute reports and presentation as necessary.
- Improve, track and maintain metrics and training related Key Performance Indicators (KPIs) in collaboration with Quality.
- Establish a high-energy, engaging environment conducive for learning that creates diverse opportunities for participants to connect with learning content where new content are delivered, ensure smooth transition from material to new competency-based training program.
- Report to Supervisor any deficiencies noted in the exams or during the training
- Train the employees through On-The-Job (OJT) training and document outcome of the training.
- Prepare and set up learning environment/room for training delivery. Where applicable, contact IT to ensure appropriate equipment is available and functional.
- Participate, when required, in the creation and revision of Standard Operating Procedures (SOPs) and Working Instructions (Wis)
- Collaborate and support diverse operational committee in order to identify priorities in training and standardization of practices within distribution centers but across the business.
- Monitoring the training of new supervisors for all SOP, apprenticeship, etc. trainings
- Other training responsibilities as defined by leadership and the organization.

**Section B - General Responsibilities**
- Participate in the creation and revision of Standard Operating Procedures (SOPs) and Working Instructions (WIs).
- Participate in the preparation for Health Canada and Corporate inspections along with creation of corrective action and preventive action plan for training.
- Ensure training compliance.Support or lead special projects and assignments as needed.

**Section C - Position Key Requirements Education**
- College diploma in rela

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