Agent, Central Baggage

2 weeks ago

Dorval, Canada Air Transat Full time

Company Description
**Be part of the journey**

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries in the Americas and Europe, offers domestic and connecting flights within Canada, and carries some 5 million passengers every year.

We work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits. Above all, it’s sharing your passion with aviation enthusiasts.

**Job Description**:
The Agent, Central Baggage traces baggage using WorldTracer, opens tracing files for unresolved files and traces baggage for a period of thirty (30) days. Opens files in Salesforce and offers compensation to passengers as per the Montreal convention

The agent carries out the research of baggage on WorldTracer Service on a daily basis and takes passengers calls. He closes tracing files as well as files over (30) days old and resolves files with our guests. By phone, he contacts passengers and travel agents in order to obtain full information required to facilitate and activate baggage tracing. The agent also provides constant support to stations tracing lost baggage and ensures fast, safe forwarding of baggage to passengers, depending on where they are located. On a regular basis, he is in contact with representatives of tour operators at destination locations in order to give them information to be passed on to customers in hotels. He authorizes delivery routings and follows up on baggage, particularly in special cases and emergencies. On a daily basis, he checks all incoming messages regarding all baggage dispute problems for Air Transat stations and answers them as well.

**Qualifications**:

- High school leaving diploma or equivalent;
- Experience on Worldtracer and baggage tracing (strong asset);
- Customer service experience;
- Experience or knowledge of the airline field; (strong asset);
- Bilingual (French and English) written and spoken; (Spanish an asset)
- Ability to work under pressure;
- Resourcefulness, initiative, diplomacy and good organizational skills;
- Knowledge of Microsoft Office Suite software.

Additional Information
**#LI-MY1**

**#LI-Hybrid**

**Employment Equity

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