Ambulance Communications Officer
5 months ago
Consider this challenging and rewarding opportunity as an Ambulance Communications Officer with the Ministry of Health, Renfrew Central Ambulance Communications Centre (CACC) where you will coordinate life-saving work.
Central Ambulance Communications Centres across the Province receive 911, emergency and non-emergency requests for ambulance services and ensure the right people and resources arrive on scene, no matter the time of day or place. You will join a team of dedicated individuals who serve Ontario's citizens and visitors with high-quality pre-hospital care and are often the first point of contact for patients entering the Ontario health care system.
Learn more about the recruitment process, training program and certification for a career as an Ambulance Communications Officer
**here.** We have also developed a
**self-assessment survey** to help you determine if a career as an Ambulance Communications Officer is the right fit for you.
**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: In this role, you will:
- Process 9-1-1 emergency and non-emergency requests for ambulance service using a complex Computer-Aided Dispatch system
- Provide timely and accurate dispatch services to callers, ambulance service providers, and other emergency health services system stakeholders.
- Communicate with individuals who are under stress in a respectful, patient, and calming manner
**Ambulance Communications Officer Training Program**:
If successful the employee will then return to their dispatch centre for an up to 6-month, local on-the job training and coaching program. For training only, the incumbent will be required to work full-time hours. This will allow them to develop and enhance their newly acquired skills with the support of experienced peers and supervisory staff.
**Hours of Work**
Ambulance Communications Officers work pre-scheduled shifts for up to 40 hours per week. You are expected to work rotating shifts in a 24/7 environment, including weekends and holidays.
**How do I qualify?**:
- Proficiency in typing at 35 w.p.m. with 90% accuracy
- Successfully pass CritiCall pre-employment testing
- Security clearance, including Criminal Record Check
- Entry-to-Practice (ETP) training and local on-the job training
- Ambulance Communications Officer Certification
- Restricted Radio Operator Certificate within 30 days of employment
**Multi-Tasking, Organizational and Memory Recall Skills**:
- You can coordinate and prioritize multiple concurrent calls for services and delegate tasks when required
- You can maintain control of situations under pressure and manage on-going stress effectively
- You have memory recall skills to receive and retain critical information from callers
**Decision Making, Problem Solving and Critical Thinking Skills**:
- You have professional judgement to assess “real-time” circumstances of emergency situations to determine and deploy appropriate assistance to callers
- You can critically assess and anticipate problems to determine alternative solutions that will ensure the timely delivery of effective patient care.
**Interpersonal, Communication and People Skills**:
- You have patience, empathy, and assertiveness to effectively communicate with callers and maintain control of a call while calming others
- You can manage issues using appropriate communication techniques and escalate when necessary
- You have written communication skills to update information, prepare reports, and respond to requests for information.
- You have teamwork skills to work collaboratively with others in a fast-paced, critical incident environment
- You have listening skills to function effectively in a non-visual environment to receive, discuss and understand detailed information from callers
**Other Professional Skills**:
- You demonstrate customer service skills and respect towards others in all areas of your work
- You can demonstrate resiliency in the workplace by remaining positive, flexible, and organized even under pressure.
- You have the ability to work in a fast-paced, high stressful environment.
**Additional Information**:
**Address**:
- 3 English Temporary - Irregular On-Call, duration up to 6 months, Renfrew, East Region, Criminal Record Check
**Compens
-
Community Services Student
5 months ago
Renfrew, Canada Corporation of the County of Renfrew Full timeReporting to the Early Years Supervisor, the Community Services Students will provide support to children and families alongside the Child Care and Early Years Team, as well as administrative support connected to other departmental programs. We are currently hiring students to work out of our Pembroke and Renfrew offices. : - Enrolment in post-secondary...
-
Community Housing Representative
5 months ago
Renfrew, Canada Corporation of the County of Renfrew Full timeReporting to the Community Housing Supervisor, the Community Housing Representative will work within an integrated team of Community Services professionals. The primary focus of the Community Housing Representative is to respond to inquiries from tenants, the public, and colleagues. This position also provides administrative support regarding property...
-
Office Manager
2 months ago
Renfrew, Canada Candace Plotz Design Full timeCandace Plotz Design is a high-end residential interior design firm seeking a dedicated, motivated and hard working individual to assist with the management of our office, projects and day-to-day operations. Position Responsibilities: - Oversee day-to-day office procedures - Product quoting & management; ordering products, maintaining order spreadsheets,...
-
Community Housing Representative
5 months ago
Renfrew, Canada Corporation of the County of Renfrew Full timeReporting to the Community Housing Supervisor, the Community Housing Representative will work within an integrated team of Community Services professionals. The primary focus of the Community Housing Representative is to respond to inquiries from tenants, the public, and colleagues. This position also provides administrative support regarding property...
-
Driver
5 months ago
Renfrew, Canada NAPA Auto Parts Full time**Company Description** Our drivers have important missions everyday** Whatever division you join, you are a crucial part of our team. When we deliver parts, we are helping a parent be on time at the daycare, an ambulance get back on the road quickly or a truck deliver produce to a Canadian community on time. That is why we say we keep Canadians moving...
-
Chief Administrative Officer
2 months ago
Renfrew, Canada Ontario Municipal Administrators Association (OMMA) Full timeLocation: Town of Renfrew Named the “Most Welcoming Town 2017” by The Wedge, The Town of Renfrew, was founded on the forestry industry and with the success of the lumber barons of the 1800s, made it a booming municipality in eastern Ontario. Over the years, the Town has moved from a resource-based economy to a diversified regional economy. With an...
-
Office Clerk/data Entry Specialist
4 months ago
Renfrew, Canada Quick HR Full time**Job Summary**: We are currently seeking an an Office Clerk / Data Entry Specialist for our client in Renfrew, ON. In this position, you will play a crucial role in maintaining accurate and up-to-date records while ensuring the smooth operation of our administrative processes. You will be responsible for efficiently inputting data, organizing documents, and...
-
Personal Support Worker
5 months ago
Renfrew, Canada Nurse Next Door Full time**Personal Support Worker (PSW)-24.50/hr.Milage reimbursement** **Nurse Next Door home care services is coming to our communities in Casselman, Prescott-Russell and surroundings to help Make Lives Better through Happier Aging!** Do you want to make lives better and have the ability to drive your career? Do you love working with seniors? **Nurse Next Door...
-
Personal Support Worker
5 months ago
Renfrew, Canada Nurse Next Door Full time**IMMEDIATE HIRE! Personal Support Worker (PSW)-24.50/hr.Milage reimbursement** **Nurse Next Door home care services are coming to our communities in Renfrew, Pembroke, and surroundings to help Make Lives Better through Happier Aging!** Do you want to make lives better and have the ability to drive your career? Do you love working with seniors? **Nurse...
-
Renfrew County, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled Physiotherapist to join our team at Home and Community Care Support Services. As a Physiotherapist, you will play a vital role in providing high-quality patient care and support to individuals in their homes and communities.Key ResponsibilitiesAssess and determine patient care needs and eligibility for...
-
Renfrew County, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled Physiotherapist to join our team at Home and Community Care Support Services. As a Physiotherapist, you will play a vital role in providing high-quality patient care and support to individuals in their homes and communities.Key ResponsibilitiesAssess and determine patient care needs and eligibility for...
-
Renfrew County, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled Physiotherapist to join our team at Home and Community Care Support Services. As a Physiotherapist, you will play a vital role in providing high-quality patient care and support to individuals in their homes and communities.Key ResponsibilitiesAssess and determine patient care needs and eligibility for...
-
Renfrew County, Canada Home and Community Care Support Services Full timeAbout the RoleWe are seeking a highly skilled Physiotherapist to join our team at Home and Community Care Support Services. As a Physiotherapist, you will play a vital role in providing high-quality patient care and support to individuals in their homes and communities.Key ResponsibilitiesAssess and determine patient care needs and eligibility for...
-
Reception/administrative Assistant
5 months ago
Renfrew, Canada Mulvihill Insurance Full timeResponsibilities: - Greet and assist visitors at the front desk - Perform data entry tasks accurately and efficiently - Provide excellent customer service to clients and customers - Serve as a clerk by organizing and maintaining files and records - Assist with dental receptionist duties, such as scheduling appointments and verifying insurance information -...
-
Operations Manager
2 months ago
Renfrew, Canada Candace Plotz Design Full timeCandace Plotz Design is a high-end residential interior design firm seeking a dedicated, motivated and hard working individual to assist with the management of our office, projects and day-to-day operations. Position Responsibilities: - Oversee day-to-day office procedures - Product quoting & management; ordering products, maintaining order spreadsheets,...
-
Citizen Services Officer
5 months ago
Renfrew, Canada Service Canada Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Tasks**: - Represent their respective organizations for the purpose of government liaison and media relations **Computer and technology knowledge**: - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Criminal...
-
Administrative Assistant
1 month ago
Renfrew, Canada McGrimmon Holdings Group Full time**Job Summary** **Duties** - Manage phone systems, including answering calls, directing inquiries, and providing information to patients. - Perform clerical duties such as filing, data entry, and invoicing. - Assist collegues when needed - Proofread documents for accuracy and clarity before distribution. - Maintain a welcoming office environment...
-
Administrative Assistant
2 weeks ago
Renfrew, Canada Corporation of the County of Renfrew - Bonnechere Manor Full timeReporting to the Administration Supervisor, the Administrative Assistant II provides clerical and human resources administrative services to the Administration Supervisor and Nursing Department, consistent with the Mission, Vision & Values of Bonnechere Manor. - **Qualifications**:_ - Two year post-secondary education in Business Administration, Human...
-
Administrative Assistant
5 months ago
Renfrew, Canada Corporation of the County of Renfrew - Bonnechere Manor Full timeReporting to the Administration Supervisor, the Administrative Assistant II provides clerical and human resources administrative services to the Administration Supervisor and Nursing Department, consistent with the Mission, Vision & Values of Bonnechere Manor. - **Qualifications**:_ - Two year post-secondary education in Business Administration, Human...
-
Administrative Assistant
5 months ago
Renfrew, Canada Corporation of the County of Renfrew - Bonnechere Manor Full timeReporting to the Administration Supervisor, the Administrative Assistant II provides clerical and human resources administrative services to the Administration Supervisor and Nursing Department, consistent with the Mission, Vision & Values of Bonnechere Manor. - **Qualifications**:_ - Two year post-secondary education in Business Administration, Human...