Customer Success Manager, Strategic

4 days ago

London, Canada Trackunit Full time

**At Trackunit, we’re committed to construction - one of the largest industries in the world. Through the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry. New technology has emerged, and today we know more than ever before. We build the services that enable the construction industry to work smarter together and grow faster together. By continuously challenging the status quo, Trackunit is determined to eliminate downtime.**
We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products - it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.
**The question is: Are you in?**
Trackunit is now looking for a Strategic Customer Success Manager to join our newly formed Customer Office in which you will work as strategist and advisor towards 1-2 of our strategic customers, helping them drive value and business impact from Trackunit’s products through a program
- and consultative approach.
The Strategic Customer Success team is a customer-facing team that helps our top-end customers solve some of their most difficult challenges through strategic advisory, visioning, ideation, storytelling, business model design, rapid prototyping, and in-market validation and experimentation.
**Your responsibilities**:

- Work with C-level executives, solve the industry’s toughest challenges, and provide actionable recommendations leveraging the Trackunit platform
- Collaborate with customers to pursue innovative business opportunities, design viable business models, and build hands-on roadmaps around those
- Fully understand and clearly articulate the benefits of Trackunit’s product offering to customers. Communicate these in presentations and proposals
- Build deep relationships with both internal and external stakeholders, lead cross-functional teams, identify and establish new partnerships that can deliver value for our customers and long-term growth for Trackunit
- Work in small teams with colleagues and strategic customers to build the strategies, capabilities, products, systems, and processes needed to deliver bottom-line results and ensure those results will be sustained
- Successfully plan and execute programs for strategic customers to drive business value, customer satisfaction, and adoption while mitigating associated risks

**Who are you?**
- You have 5+ years of relevant experience from a similar position or role, e.g. as a management consultant, strategic advisor, or engagement manager
- You have a strong record of academic achievement and a clear demonstration of leadership in a work setting
- You thrive in an agile, fast-paced environment with an active feedback culture
- You may have B2B SaaS experience or experience from running digital business transformation initiatives
- Problem-solving and critical reasoning skills
- Exemplary verbal, presentation, and written skills in English
- Comfortable with significant customer interaction and interest in building relationships
- Comfortable with travel

**What is in it for you?**
- Working with our top-end strategic customers.
- A place in an agile growth SaaS business, with possibilities to grow internally in the company.
- Full product training and high-tech tooling to help you develop personally.
- Great personal development opportunities through i.e. training, coaching, and mindfulness.
- International environment with biweekly check-ins with the whole company.
- Social events across teams/departments regularly

**A scale-up with a start-up mentality**
We perform at our best in an agile and autonomous environment where we influence our own development and technological development. We embrace the idea of working remotely and in environments that optimize your work in the best way. In many ways Trackunit act as a startup company with short communication lines and plenty of room for the employees to influence their job and responsibilities. You’ll be working in a rapidly growing international company with a culture reflecting the fun, informal, and innovative approaches to work-life balance.
**Trackunit - challenging the status quo to eliminate downtime**
Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of eight offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry.
The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of th

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