Quality Improvement

5 days ago


Barrie, Canada Royal Victoria Regional Health Centre Full time

**Job Description**:
Reporting to the Manager, Quality, Patient Safety and Patient Relations, the **Quality Improvement Patient Safety Consultant** supports RVH’s MY CARE strategy, as well as the organization’s frameworks (quality and safety,) infrastructure, protocols, analysis methodology and reporting process to identify, analyze, quantify and monitor quality and risk across all domains with the key objectives of quality improvement, patient safety, risk avoidance, loss prevention and maximizing stakeholder value

**Education**:

- Undergraduate degree in health related field, Leadership, or Quality Improvement (QI) required
- PMP, Six Sigma, LEAN Certification preferred
- Change Management Foundations and Practitioner Preferred
- Demonstrated knowledge of adult learning styles, QI processes and advanced consulting methods
- Facilitating instructional skills (MBTI, etc.) and/or Coaching Certification (Accredited program) a strong asset
- Previous work experience with metric based performance evaluation systems (i.e. Balanced Scorecard)

**Experience**:

- 5 years professional experience in a similar role, preferably in a complex healthcare setting
- Working knowledge of current legislation of Governing Health Care Facilities (e.g. Public Hospital Act, Mental Health Act, Quality of Care Information Protection Act, and the Coroners’ Act)
- Working knowledge of regulatory bodies
- Knowledge of Quality improvement methodologies such as LEAN
- Working knowledge of Quality Improvement Plans
- Demonstrated ability to plan and facilitate

**Competencies**:

- Demonstrated ability to plan and facilitate
- Coaching skills and Certification with an Accredited program
- Commitment to growth and development of leaders, teams and self
- Strong knowledge of measurement and goal setting methodology
- Ability to engage stakeholders in a timely and sensitive manner, align and deliver outcomes within established timeframes
- Proven ability to develop relationships and influence others collaboratively to resolve difficult situations
- Rapid assessment and critical thinking
- Strong presentation and communication skills with a strong ability to coach, mentor and motivate others
- Results oriented self-starter with the ability to manage multiple, competing priorities in a fast-paced environment
- Ability to draw insightful impressions from objective data to identify process and organizational culture issues in need of improvement
- Superior analytical, problem solving, research, relationship building and conflict resolution skills
- Knowledge of the Ontario healthcare system, applicable legislation, administrative, clinical and departmental principles and protocols
- Understanding of cultural dynamics and funding structures in a health care environment

**Responsibilities**:

- Lead, support, embed, evaluate and continually improve the organizational Quality Plan. They will be responsible to support leaders with the QIP indicators to ensure the organization is able to stay on target. Coordinate and drive continuous quality improvement through development, implementation and improvement of the quality, safety and enterprise risk management plans
- Identify and lead Quality Improvement initiatives.
- Lead Quality Care Reviews utilizing gap analysis and work to promote quality improvement
- Provide support and coaching on Always Practices
- Monitor Quality Care Review recommendations and support leaders to ensure quality improvement is obtainable in a timely manner
- Ensure that all of RVH's quality and safety activities are in compliance with relevant legislation and corresponding regulations and accreditation requirements.
- Work collaboratively with key stakeholders on the implementation of the organization's Quality Plan.
- Analyze data and information to successfully formulate strategies to ensure regulatory readiness and quality outcomes
- Provide onsite support to front-line staff to ensure quality and safety guidelines are being met in accordance to hospital standards
- Support a “safety is our promise” environment, consult with and provide advice to organizational leaders regarding error prevention strategies; design programs that employ best practices to reduce preventable adverse events across the organization
- Review incident reports and investigate actual/potential, safety/liability issues
- Take a lead role in strengthening a culture of patient safety which encourages prevention, reduces errors and safeguards patients from harm
- Exhibits the core values of Royal Victoria Regional Health Centre: Work Together, Respect All, Thing Big, Own It and Care



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