Guest Room Attendant

4 months ago

Cold Lake, Canada Hotel Dene and Conference Centre Full time

**ESSENTIAL JOB FUNCTIONS**:
1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
2. Adhere to cleaning procedures and instructions for use of cleaning agents.
3. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
4. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
5. Push and pull vacuum throughout entire room and empty trash.
6. Replenish amenities, linens, and supplies in guest room.
7. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
8. Comply with attendance rules and be available to work on a regular basis.
9. Perform any other job related duties as assigned.

**REQUIRED SKILLS AND ABILITIES**:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co
- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs. Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
PERFORMANCE STANDARDS

**Customer Satisfaction**:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

**Work Habits**:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

**Safety & Security**:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

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