Community Host

1 week ago

Winnipeg, Canada The Link: Youth and Family Supports Full time

**About The Link: Youth and Family Supports**

For more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centers, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life. With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

**About The Opportunity**

**SUMMARY**:
The Community Host is responsible for welcoming visitors and continuously promoting a community of understanding of the organization’s vision, mission, objectives, policies, programs, and services. Directs inquires appropriately and provides administrative support to the agency. Duties are performed in a team environment that focuses on establishing collaborative and trusting relationships and culturally competent services with a focus on our youth and families.

**PRIMARY DUTIES AND RESPONSIBILITIES** **of the Community Host include, but are not limited to:

- Operates a central switchboard; answers, screens, and directs incoming telephone calls;
- Responds to inquiries, acts on requests, or refers clients and visitors to the appropriate staff;
- Provides information to staff and visitors regarding the various programs and services offered;
- Sorts and distributes mail, and coordinates outgoing courier deliveries in a timely and accurate manner; Completes routine copying, scanning, faxing, mailing, and distributing materials;
- Monitors and distributes faxes. Ensures fax machines and photocopiers in the office are operating effectively and that supplies are ordered. Places service calls when required;
- Manages sign-in/out log for office equipment such as laptops and projectors;
- Responsible for petty cash and the postage meter;
- Tracks and orders office supplies, including kitchen and bathroom supplies;
- Produces photo IDs for staff and maintains the database;
- Compiles month-end copier and postage totals for accounting;
- Gathers monthly odometer readings for agency vehicles;
- Maintains and updates agency internal websites;
- Assists programs with new employee setup;
- Schedules, coordinates and sets up meetings, conferences, and special events;
- Prepares meeting materials and arranges catering when required;
- Ensures the timely flow of information to internal and external clients;
- Maintains the filing system of confidential information including record-keeping and tracking information;
- Creates and maintains a position or desk reference manual;
- Coordinates in kind donations and tickets received and distribute accordingly;
- Assists with compiling attendance and timesheets for submission as needed;
- Contributes to cost savings for the organization and basic accounting duties;
- Provides administrative support for special projects as requested;
- Adheres to the established agency Policies, Procedures, and Standards;
- Participates in cross-training of other administrative positions as required;
- Other duties as assigned to help maximize efficient use of the organization and/or Management’s time.

**EDUCATION (DEGREE/DIPLOMA/CERTIFICATE), SPECIALIZED TRAINING AND EXPERIENCE**:

- Post-secondary training in a relevant field, a combination of education and experience may be considered.
- Experience working in social services and knowledge of community resources.
- Knowledge of the Truth and Reconciliation Commission of Canada’s Calls to Action.
- Minimum of one (1) year of experience in an administrative or customer service role.
- Experience using a multi-line phone system.
- Intermediate computer proficiency: Microsoft Office (Word, Excel, Access, Outlook, etc.).
- Ability to use office equipment such as a printer, photocopier, fax, computer, etc.
- Training in telephone etiquette and customer service is desirable.
- Knowledge of Indigenous culture and language would be an asset.
- Commitment to ongoing training opportunities.

**CONDITION OF EMPLOYMENT**:

- Emergency First Aid and CPR Level C, or willingness to obtain.
- Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months.
- ASIST Certificate (Applied Suicide Intervention Skills Training).
- Crisis De-escalation Training.
- Accommodations are available for applicants with disabilities upon request. If you are contacted by The Link regarding a job opportunity, please know that you are welcome to request accommodation at any point in the process.

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