Associate Supervisor, Student Health and Wellness

3 weeks ago

Ottawa, Canada University of Ottawa Full time

**Job Type**:
Employee

**Duration in Months** **(for fixed-term jobs):
24

**Job Family**:
Customer Service

**# of Open Positions**:
1

**Faculty/Service - Department**:
Health and Wellness Centre

**Campus**:
Main Campus

**Union Affiliation**:
SSUO

**Date Posted**:
October 28, 2024

**Applications must be received **BEFORE**:
November 08, 2024

**Hours per week**:
35

**Salary Grade**:
SSUO Grade 10

**Salary Range**:
$77,637.00 - $98,070.00

About Student Affairs:
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.

**Position purpose**:
The role of Associate Supervisor is to support the Manager and Management by taking on the management of day-to-day operational tasks. He/she directly supervises specific teams or projects and ensures that the directives and strategies defined by management are effectively implemented, while coordinating and monitoring activities to guarantee the achievement of organizational objectives.

**In this role, your responsibilities will include**:

- ** Management of operational activities.** Plan, direct, organize, control and evaluate administrative activities related to front-line health, wellness and student community support services.
- ** Personnel management.** Supervise, evaluate and train staff under his/her responsibility, while measuring performance according to key indicators to ensure alignment with objectives. Plan, prioritize and allocate staff work, in the short, medium and long term, to meet operational and administrative requirements while respecting deadlines for various processes.
- ** Continuous improvement.** Ensure that team members have the training and tools they need to do their jobs, and encourage a culture of continuous improvement.
- ** Conflict resolution and complex case management support.** Act as a resource person for complex issues, and assist team members in resolving conflict situations that may arise with customers. Resolve complaints and take decisive action to ensure effective and satisfactory resolution of these conflicts. Make quick, fair and equitable decisions. Advise and recommend management on matters brought to their attention.
- ** Innovation and quality assurance.** Identify, develop and implement new procedures and initiatives to improve customer service excellence. Monitor and evaluate the quality of procedures and service using, among other things, statistics.
- ** Analyze data and develop recommendations.** Prepare complex reports to assist with planning and decision making. Provide data-driven recommendations.
- ** Service continuity.** Ensure continuity of services in case of absence, which may include front-line service or acting as a specialist, program change.
- ** Quality control.** Ensure quality control of transactions related to access to services, customer service, administrative support, etc. Ensure that transactions are carried out in compliance with University regulations, and that professional ethics and confidentiality standards are respected within the team.
- ** Consulting role.** Act as a consultant to partners, providing explanations and recommendations to customers.
- ** Control of funds.** Strictly supervise and control the management of funds, including the verification and execution of the Group's financial deposits. Manage funds to ensure accuracy, compliance with financial procedures and protection of assets against the risk of error or fraud.

**What will you bring**:

- University degree in management, administration or relevant field, or equivalent combination of education and experience.
- Three years' experience in human resources supervision in a unionized environment.
- Two years' experience in health and wellness or social services.
- Bilingualism (French and English) - oral and written.
- Demonstrated experience in the use of computerized systems, including electronic medical record systems.
- Strong interpersonal, communication, negotiation and conflict/problem resolution skills.
- Priority management skills and ability to make decisions to optimize the use of available resources within strict deadlines.
- Experience in applying, interpreting, analyzing, synthesizing and documenting procedures.
- Ability to exercise sound judgment regarding risks and the relative importance of operations.
- Proven ability to manage own stress and to provide others with methods of managing their own stress (volume, difficult interactions, etc.).
- Autonomy and attention to detail in order to process a high volume of transactions while ensuring data accuracy.
- Availability to work evenings and weekends as required

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**:Organize in time a series of actions or events in

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