Network Support Analyst

4 weeks ago


High River, Canada Jolee Electronics Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 to 44 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 5 years or more
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Relocation costs not covered by employer
- Willing to relocate
- Help desk
- Consulting firm
- Telecommunications service provider
- Internet Service Provider (ISP)
**Tasks**:

- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Evaluate and install computer hardware, networking software and operating system software
- Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
- Load computer tapes and disks and install software and printer paper and forms
- Provide problem-solving services to network users
- Implement data, software and hardware security procedures
- Perform routine network start up and close down and maintain control records
- Perform data backups and disaster recovery operations
- Install, maintain, troubleshoot and upgrade Web-server hardware and software
- Set up local area networks and connections to the Internet
- Supervise technical staff
**Supervision**:

- 3-4 people
**Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified IT professional (MCITP)
- Microsoft certified solutions associate (MCSA)
- Microsoft certified technology specialist (MCTS)
- Network+ Certification
- VMware certified professional
- WatchGuard Certification
- Certified Engineering Technologist (CET)
- Information Systems Professional (ISP)
- Microsoft Certified Systems Engineer (MCSE)
**Computer and technology knowledge**:

- Virtualization
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- MS Office
- MS Windows
**Security and safety**:

- Basic security clearance
- Criminal record check
**Transportation/travel information**:

- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current level of study?
**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
- Commission
**Long term benefits**:

- Life insurance
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Parking available
- Travel insurance



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