IT Technician, Tier Ii

**About Us**:
The North Shore Health Network provides rural healthcare for communities along the north shore of Lake Huron - including services in Blind River, Thessalon and Richards Landing. The North Shore Health Network sites have been serving their communities faithfully for many years providing emergency, acute, complex continuing care, long term care and community support services.

**The Role**:
**Travel and Work Location**

**QUALIFICATIONS**

**Education and Training**
- Minimum of a 3-year community college diploma or university degree in computer/information systems or related program.

**Experience**:

- Technical knowledge of server and computer operating systems,
- Technical knowledge of current network hardware, protocols, and standards.
- Hands-on hardware/software troubleshooting experience.
- Ability to conduct research to solve issues and recommend solutions as required.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong written and oral communication skills.
- Keen attention to detail.
- Strong interpersonal skills.

**Technologies**:
Experience with the following technologies would be an asset (_training and development opportunities may be made available based on incumbent’s current skillset_):

- VMWare vSphere
- VMWare Horizon
- Sonicwall Firewalls/Mobile Appliance
- Imprivata Tap Card Solutions
- Mimecast
- Unitrends Backup Solutions
- Cisco Meraki
- Microsoft Exchange Online

**Responsibilities**:

- Setup and maintain servers, end user devices and all applicable peripherals with their associated operating systems and software
- Setup and maintain all network hardware and equipment, including routers, switches, wireless access points, and UPS
- Responsible for the reliable function of security solutions including anti-virus, intrusion and spam detection systems
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
- Support development and implementation of new technology installations.
- Prepare and ensure accuracy of documentation, procedures manuals, and quick reference guides
- Accurately document instances of equipment or component failure, repair, installation, and removal
- Perform network design and capacity planning
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
- Administer add, move, and change requests, maintain end user accounts, permissions, and access rights
- Perform server and security audits
- Perform system backups and recovery
- Monitor and test network performance and provide network performance statistics and reports.
- Administer telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, video conferencing systems and AV equipment
- Provide guidance and support to the all members of the IT team, provide coverage and distribution of tasks for the Helpdesk Technician and other staff members within the Informatics & IT Department
- Provide technical expertise to install, configure, and troubleshoot electronic and computer components of equipment maintained by other departments.
- Other duties as assigned

**Hours of Work**

Full-time hours of work will be between 8:30 and 4:30, Monday to Friday. However, flexible hours for support and implementation of systems may be required at times.

**Other**

Valid Ontario’s Driver’s License

Own reliable transportation

Clear Criminal Record Check

Rate: $75,348 - $82,348 annually

**To Apply**:
or by mail to: ATTN

Human Resources

P.O Box 970

Blind River, Ontario P0R 1B0

**NSHN has a COVID-19 Vaccination Policy that requires covered individuals to take part in COVID-19 vaccination programs recommended by Public Health; unless they are approved for a human rights accommodation from NSHN. Compliance with this policy is mandatory for this position.**
- In order to ensure equal opportunities during the recruitment and selection process, North Shore Health Network provides accommodations for applicants with disabilities, upon request._
- North Shore Health Network thanks all applicants for their interest. Please note that only those applicants selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $75,348.00-$82,348.00 per year

**Benefits**:

- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person