Manager, Operations

4 weeks ago

Delta, Canada DB Schenker Full time

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

**Position Description Summary**

**Principal Accountabilities**

Customer
- Establishes, maintains and promotes high standards of customer service
- Achievement of operational performance as defined by customer contract, and metrics.
- Executes daily customer/vendor contract requirement and identifies accessorial activity and ensures necessary documentation.
- Provides professional environment with relation to external customers such as drivers, dispatchers, customer representatives.

Associate
- Provides a safe, secure, clean and fair work environment for associates
- Provides for Supervisors performance reviews, development and/or succession planning as appropriate
- Takes an active role in site workload planning and volume forecasting (i.e. staffing, equipment, space)
- Organizes and leads the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses efficiency of the associate work.
- Ensures the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and cared for (i.e MHE, Scanners, printers, PC)
- Advises Site Manager of any deviations from work plans either customer designed or site initiated.
- Coordination of work flow across all shifts to gain maximum efficiency.
- Identifies areas of improvement or opportunity within operations/shifts.
- Ensures all shifts are working for the common benefit of the business.
- Identifies and develops training needs and programs for floor associates with Supervisors.
- Participates in safety committee and ensures compliance within the shifts.
- Participates and ensure compliance with internal audits.
- At unionized sites only develops relationships with union reps at floor level and guides group to team environment.
- Provides full back up and support for customer when Site Manger is off site or on vacation.
- Assists in the management of cost control and production targets.
- Communicates and implements change as directed.
- Provides leadership by establishing clear expectations and demonstrating high standards of work practices and safety conscious behavior.
- Administration duties as required to ensure daily KPI performance is achieved.
- Continuously monitors the performance and activities of the warehouse through the use of KPI’s, with a primary focus on cost controls.

Process
- Plans, manages and adjusts the daily workload and staffing to minimize the unplanned overtime.
- Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.
- Participates in the completion of workshop action plans, projects and best practices sharing /implementation.
- Collaborate with other sites to share in safety, processes and best practices initiatives.
- Administration duties as required to ensure daily KPI performance is achieved.

**Knowledge and Skills**
- Post-Secondary education preferred
- Ability to work flexible hours, multiple shifts required for coverage
- 5 - 10 years’ experience in Logistics, 3-5 years in a supervisory role
- Ability to excel working in an extremely fast paced environment
- Intermediate Continuous Improvement Methodology knowledge
- Demonstrated strong leadership, influencing and interpersonal skills
- Process management and labour planning
- Excellent communication/presentation skills and high integrity
- A high degree of initiative and the ability to work in a team environment are essential
- Effective planning and decision making ability
- Excellent knowledge of overall warehousing processes
- Strong computer skills
- Conflict Management

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