Operation Management Trainee

7 months ago

Delta, Canada Ryder System Full time

For nearly 100 years, Ryder has been providing customers around the world with integrated transportation, logistics and supply chain management solutions that improve the way they do business. Building and maintaining a fleet of vehicles takes time, resources and expertise that few companies can afford. We're a Fortune 500 company with over 800 locations and more than 40,000 employees across the U.S. and Canada Employee satisfaction is part of our culture.

Are you passionate about Operations and Customer Service?

Are you a self-starter and goal-oriented?

Do you have excellent communication and interpersonal skills?

Do you want to develop your career?

**We're interested in you, and we've got just what you need to give your career a new dimension**

**Summary**

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Essential Functions**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers
- Partner with Sales staff on customer calls for new business and increased customer satisfaction
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

**Additional Responsibilities**
- Relocation within the business unit at the conclusion of the training program is required
- Performs other duties as assigned.

**Skills and Abilities**
- Detail oriented with excellent follow-up practices
- Strong verbal and written communication skills
- Instills commitment to organizational goals
- Capable of multi-tasking, highly organized, with excellent time management skillsAble to prioritize work
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Strong mechanical skills
- Effective interpersonal skillsExcellent influencing skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team

**Qualifications**
- Bachelor's degree required Related field
- Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred
- Five (5) years or more Prior leadership experience preferred

**Travel**:
**DOT Regulated**: None

**Job Category**: Operations and Support

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