Account Manager

3 weeks ago

Toronto, Canada Securitas Canada Ltd. Full time

**Job description**

Securitas, a global leader in the security industry, has been providing security services since 1899. With over 8,000 employees in 28 offices across Canada and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of services including: Leading Technology Solutions, Remote Guarding, On-Site Guarding, Mobile Guarding, and Investigations.

We are seeking a District Manager in the GTA for the Guarding Division. This position provides strong business leadership, ensures world-class Client service delivery and manages security operations to achieve both service and financial objectives to include coaching, training, and developing supervisors. This position is ideal for those that possess a professional business acumen and our core Company values with entrepreneurial skills and keenness for improving financial performance and leadership development.

Securitas clients span the spectrum of business industry, telecommunications, property management, government. Your diversified experience in security operations or law enforcement will be an immense benefit to you as you meet with Securitas clientele.

**PRIMARY ACCOUNTABILITIES**
- Deliver high quality customer service, meeting regularly with client representatives for status updates and to address concerns, negotiate client contracts; support client start-ups; conduct security planning, assessments and surveys; review and update post orders.
- Evaluate service quality and initiate corrective action as necessary.
- Analyze operational and financial indicators to continuously improve District performance; ensures profitable operations with full profit and loss accountability.
- Recruit, select, orient, train, and develop high caliber staff in collaboration with Area management; plan, assign, and direct work; coach employees to enhance skills and conduct performance management
- Develop and administer District budget in collaboration with Area management.
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
- Provide input to company, Region and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
- Oversee District programs including equipment, supplies, uniforms and vehicles; ensures vehicles are properly maintain and administer driver training;
- Manage the scheduling and payroll of security guards and supervisors at client sites; manage the scheduling process to optimize operating results and to keep avoidable overtime to a minimum; determine best resolution to staffing issues and problems.
- Maintain site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; respond to emergency situations, call-offs, and absences to ensure that client sites have coverage; act as call in center for remote posts.
- Ensure that accurate timekeeping, payroll, and billing data is kept; verify billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
- Manage all operational processes for the District (Vision, keys, equipment, etc)
- Perform additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

**POSITION SPECIFICATIONS**
- Strong communication and interpersonal skills.
- Strong customer service and service delivery orientation
- Ability to work varying hours and including on call responsibilities after hours.
- Travel required periodically for business purposes, including regular site visits in the District

**POSITION QUALIFICATIONS**
- University degree and 3 or more years of experience in a field related to the security industry and/or business management, and related experience in the security industry is preferred.
- Proficient with Windows, Microsoft Word, Excel and PowerPoint, etc
- Knowledge of business operations management including budgeting, HR and labour relations

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match Vision careFlexible Language Requirement:
French not requiredSchedule:

- Monday to Friday On callSupplemental pay types:

- Bonus pay

AF-CanadaGTSO

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Securitas Canada's Mission:
Securitas’ mission is to protect homes, workplac

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