Call Taker

**About the Position**:
The Call Taker is a full time and permanent employee and is an integral member of our Customer Service department. This member is the first point of contact to assist, resolve and support in-bound customer inquiries. Our Call Taker will report directly to the Customer Service Manager and will be in-office Monday through Friday from 08:30am to 16:30pm.

**Key Responsibilities**:

- Answering inbound calls from customers in a professional and courteous manner
- Maintaining notes for the client file to record the details of the call pertaining to support provided or questions/ concerns raised and next steps for resolutions.
- Ensuring all customer updates are provided relating to estimated arrival times, estimated pick-up times and tracking/ tracing parcels as needed.
- Reviewing and validating freight information with customer and addressing discrepancies as needed.
- Ensuring a positive customer experience, maintaining a professional and solution focused attitude and escalating as needed to ensure a solution is developed and delivered.
- Processing information and documentation as needed (i.e., supply orders)
- Effectively obtaining and communicating transit status and other relevant information/ updates to support client inquiries and to solve and discrepancies.
- Other relevant duties as required

**Experience and Qualifications**:

- 1+ year minimum Customer Service experience required.
- High School diploma required.
- Experience with MS Office required.
- Call center experience an asset.
- Experience with Courier Complete an asset.
- Any training with customer service an asset.
- Experience in Courier industry is an asset.

**Competencies**:

- Excellent verbal, written communication skills in English.
- Strong customer service orientation and ability to deal with people sensitively, tactfully, and professionally always.
- Conscientious with strong attention to detail and follow-up skills.
- Ability to multi-task and work under tight time constraints.
- Strong work ethic and positive team attitude

**We Offer**:

- Extended health benefits (prescription, vision, dental, massage therapy, mental health, etc.)
- EAP
- Safety Incentive Program
- Positive, team-oriented, and safe work environment

**Environment**:

- No chemical exposure
- Standard office environment

**Why us**:
With over 40 years in operation, Cardinal Couriers Ltd proudly services Ontario and Quebec. We are a leading provider specializing in early morning delivery service, known as 'pre-8am deliveries', which we accomplish through our unique a vault system and key access.

Proudly servicing the automotive, construction, agriculture, marine, industrial and many other vertical markets, we feel our competitive advantage is in the design of our operations and sets us apart from the rest. Our team is the strength and reputation of Cardinal, and the commitment of our employees has fostered an environment dedicated to superior service and development opportunities.

We are committed to providing a safe, collaborative, and transparent team environment where each member can contribute their unique skillset and explore their personal and professional growth potential with Cardinal.

Cardinal Couriers Ltd. believes in a diverse and accommodating workplace. We encourage and promote employment and partnership from individuals, regardless of gender, age, race, ethnicity, disability or otherwise. Our team is committed to providing full accommodation for persons with disabilities in all active processes and procedures including but not limited to the recruitment process. To request any accommodation, you may require participating in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact us immediately to privately discuss your needs.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: One location

Expected start date: 2023-01-23