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Retail Supervisor

4 weeks ago

Vancouver, Canada Canucks Sports & Entertainment Full time

Position: Retail Supervisor

**Department**: Retail Operations

**Reports to**: Manager, Retail Operations

We are now inviting enthusiastic, passionate individuals to join our Retail Operations team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you

***:
The Retail Supervisor will be responsible for monitoring sales, staff performance, balancing cash outs, replenishment of product, and assisting the Retail Managers in running the overall retail business. The Supervisor will also provide direction and feedback to the part-time staff team during hockey games and events. This is a part-time, hourly, events-based position.

A typical shift includes:

- Delivering exceptional customer service
- Assisting with indirect service initiatives including merchandising, replenishment, floor plans, signage, organization and product layout
- Ensuring staff are trained and motivated to provide professional and effective sales service to all customers
- Analyzing store’s performance on a continuous basis and strive to achieve and surpass sales goals
- Managing and controlling inventory to optimize sales and replenishment
- Maintaining the cleanliness of the store, ensuring dusting, sweeping, etc. is being done regularly
- Providing feedback to Retail Managers on nightly issues and/or areas that can be improved upon
- Merchandising product in accordance with company standards and visual direction
- Implementing loss prevention techniques on the sales floor to decrease shrinkage
- Striving to hit daily, weekly, and monthly sales goals
- Participating in year-end inventory and cycle counts
- Accurately handling cash and effectively processing transactions using POS system

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- A secondary school diploma along with a minimum of 2 years of retail work experience
- Experience supervising or providing team lead support to staff
- Demonstrated ability to work well in a team environment
- Enthusiastic, professional, self-motivated, and eager to learn more about the retail industry
- Excellent verbal communication skills with a friendly and professional manner
- A commitment to service excellence and proven problem-solving skills
- Flexible with ability to adapt easily to changing priorities and schedules
- Effective time-management skills and ability to multitask in a dynamic, fast-paced environment
- Must be able to work holidays, evenings, and weekends as required, as this is an events-based position
- If you are a non-Canadian resident, you must hold a valid work permit that expires no earlier than October 2024

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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