Bilingual Insurance Tracking Specialist

3 weeks ago

Markham, Canada SCI Lease Corp. Full time

We’re looking for detail-oriented, solutions-driven individual to join our team as a Bilingual Insurance Tracking Specialist. In this role your key focus would be managing customer accounts to ensure insurance policies and any other insurance deficiencies are promptly brought into compliance.
RESPONSIBILITIES
- Stay up-to date on SCI’s auto insurance compliance requirements
- Identify missing or non-compliant aspects in customers’ insurance policies
- Reach out to customers, insurance companies and/or brokers to obtain updated insurance policies
- Log all activities and follow-ups pertaining to each case in SCI’s lease/customer management platform
- Use judgement to determine priority of cases and work them accordingly
- Work with our third-party insurance tracking agents and their system to maintain an accurate and up-to-date portfolio
- Respond to customer queries regarding insurance policy requirements, policy changes and claims process
- Negotiate settlement offers with adjusters on total loss accounts
- Review changes to insurance policies and escalate as required
- Perform administrative tasks required to resolve cases
- Prepare and issue customer correspondence regarding delinquent insurance accounts such as demand letters, and escalation notices
- Always aim for customer satisfaction
- Other duties as assigned

BEHAVIOURAL
- Solution driven with a view to meeting business needs
- Proactive problem solver with a mind for quality and efficiency
- Friendly individual who finds it easy to get along with everyone
- Ambitious, self-starter with an eagerness to learn new things
- Solid team player who can also work independently
- Persistent and persuasive
- Strong work ethic with a can-do attitude
- Optimistic individual who embraces and thrives in a fast-paced environment
- Open minded and able to adapt to change

QUALIFICATIONS
SKILLS REQUIRED
- Bilingual: excellent oral and written communication skills in French and English
- Detail oriented, organized, flexible and able to multi-task
- Fundamental computer skills, proficient in Microsoft Word, Excel, PDF writer
- Strong customer service skills

EXPERIENCE
- Minimum 1 year experience in a customer facing role
- Previous experience in Automotive or Finance industry an asset
- Previous experience in handling insurance claims an asset

EDUCATION
- Post-secondary education or equivalent work experience

**REPORTING TO**: Team Lead, Insurance & Customer Services
Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process. SCI Lease Corp.is an equal opportunity employer. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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