Server

5 months ago

Kitchener, Canada Crowne Plaza Kitchener-Waterloo Full time

**Reports to: Food & Beverage Manager**

Previous experience in food & beverage in a similar environment is essential to your success.
RESPONSIBILITIES:

- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Help in banquet functions

**REQUIREMENTS**:

- Proven work experience as a Waiter or Waitress
- Hands-on experience with MICROS
- Basic math skills
- Attentiveness for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts

**Working Conditions**:

- Will be required to work days, Evening, weekends and holidays.
- Will be required to work in fast paced, stressful environment.
- May be asked to work overtime

**Health and Safety**:
It is the responsibility of all associates to ensure that they follow all health and safety policies by:

- working in a safe manner
- reporting any unsafe conditions
- immediately reporting any associate injury/accident
- using personal protective equipment if required

Associates are required to fully participate in all health and safety initiatives and may be recruited to join our committee as their department’s representative.

**_“Crowne Plaza Kitchener Waterloo is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Crowne Plaza’s Human Resources representative. Crown Plaza Kitchener Waterloo will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs._**”

**Job Types**: Full-time, Part-time

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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