Collections Analyst Kennedy

7 months ago


Scarborough, Canada TK Elevator Canada Ltd Full time

The company
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

**What we expect**:
**Your R**esponsibilities**
- Co-ordination duties between internal and external TKE customers
- Meet cash collections targets individually and team goal
- Facilitate customer payments by completing / providing necessary documentation to customers or Branch as requested
- Build and maintain relationship with a variety of customers in a dynamic industry
- Determine appropriate plans of action for delinquent accounts and resolve day-to-day account issues
- Collaborate with cross functions to handle exceptional cases or resolve collection issues
- Holds Weekly A/R review meetings with District/ Accounts Managers for the purpose of resolving disputes and identifying present and potential troublesome accounts
- Timely escalate all Collection, Billing, Reconciliation issues to District/Sales Managers & National Credit & Collection Manager
- Perform account reconciliations when required
- Complete reports on the status of delinquent accounts and related Collection efforts
- Perform other duties as assigned by Manager required by the business

**Who we are looking for**:
**Your qualifications**
- 3 + years of collections experience
- Working Knowledge of Microsoft Office, intermediate Excel Skills
- Previous experience in Construction industry would be an asset
- Strong organizational skills with the ability to prioritize work effectively
- Ability to take initiative and work proactively
- Strong mathematical ability required for reconciliations
- Ability to negotiate in tactful and diplomatic manner using superior oral and written communication skills
- Deadline and performance driven
- Detail oriented, efficient and accurate
- Previous experience of contract reviews an advantage

**What we offer**:
**Contact**:


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