Bilingual (Fr/en) Customer Service Representative

2 weeks ago

Ottawa East, Canada St-Albert Cheese Coop Full time

**Join us at St-Albert Cheesethe CANADIAN CAPITAL OF THE CURDS, situated in St-Albert, ON, **_**a 45 minute drive from downtown Ottawa**_

**YOUR CHALLENGES**:

- Process each order in the computer system accurately
- Provide exceptional customer service to our clients
- Process calls to all customers as required by the cheese factory
- Dealing with customer complaints and resolve problems to keep an outstanding customer service

**WHAT YOU HAVE**:

- Minimum High School Diploma and /or equivalent experience and education
- Minimum of one (1) year experience in a similar position
- Must be comfortable to work in a fast paced environment
- Excellent attention to details and high precision when you perform your job daily tasks
- You are an excellent team worker
- Excellent customer service and problem-solving skills
- Excellent verbal and written communication skills
- Good knowledge of MS Office, more particularly Excel
- Alphanumeric data entry efficiency
- Bilingual English, French

**Job Types**: Full-time, Permanent

**Salary**: From $20.25 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa East, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)
- Office Support: 1 year (preferred)

**Language**:

- both French and English (required)

Work Location: In person

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