Global Food Inspection Technical Manager

3 weeks ago

Mississauga, Canada SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:

- Develop and maintain food inspection work instructions and client SOPs.
- Develop pictorial defect library information
- Develop and maintain inspection templates/procedures for client specific and general programs
- Develop or obtain inspection training and sensory information and post information
- Review qualification of inspector personnel and affiliates against set requirements, maintain database on qualifications and lists of approved personnel
- Collect, review, and publish food inspection pricing on an annual basis and revise when necessary.
- Develop and maintain affiliate capability information, develop client food inspection presentations, and provide information to develop global map for presentation
- Perform training of affiliates and their personnel for food/feed inspections
- Develop sustainable relationships between SGS and assigned accounts
- Handle all client claims and complaints related to food/feed inspection and develop or review corrective and preventive actions to prevent reoccurrence of claims and complaints.
- Help plan and develop IT programs to provide clients tools to advance their program and programs to improve productivity and accuracy for SGS affiliates and personnel
- Monitor technical developments and new technologies for applicability in SGS food inspections, validate and recommend for use
- Support and drive design and development of new client inspection programs for specific accounts

**Qualifications**:

- Ability to establish effective working and team relationships with internal and external staffs in a collaborative manner
- Intimate knowledge of SGS All Food services, especially other global SGS food-related division lines
- Ability to interface with clients
- Ability to delegate authority and responsibility with accountability and follow-up.
- Conducts regular coaching and counseling with affiliate personnel to build motivation and team skills
- Ability to interact with senior management internal and external
- High level of integrity and a commercial sense of social and environmental issues
- Capable of building trust, value others and communicate effectively. Service oriented
- Self-managed and responsible for project and time management.
- Highly motivated, dependable, and detail oriented
- Strong communication and organizational skills
- Willing to travel (requirements as needed)
- Well organized, efficient with proven follow through skills
- Strong analytical skills to be able to identify trends in client market and SGS services.
- Strong written and spoken English skills, other languages will be an advantage
- Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
- Hands-on, open-minded, proactive team player
- University graduate in microbiology or food chemistry or equivalent educational background
- At least 10 years related experience in food safety, laboratory, chemical or microbiological, quality assurance, or other food and feed related industry
- 7+ years lead food inspector or food inspection supervision experience
- Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
- Proficient in Microsoft suite (Word, Excel, PowerPoint, PowerBI, Outlook, etc.).

**Functional Competencies / Qualifications**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Assess, monitor, interact and, as appropriate, influence the external regulatory environment. Recommend actions to ensure that the company is prepared to address potential new standards and requirements impacting broad variety of consumer and professional products.
- Ensure that appropriate regulatory knowledge and strategic advice and support is provided to senior management, sales teams, and clients.
- Drive and direct new company initiatives for new services.
- Drive process improvements and corrective action programs based on results of senior management project reviews, regulatory authority requirements.
- Support development and enhancement of staff skills, resources, and tools.
- Provide affiliate personnel with required training, mentoring, coaching and performance feedback.
- May serve as a representative of the SBU or company for industry regulators.
- Represent the SBU or company in industry groups such as on steering committees associated with standards development
- Represent the SBU or company at food industry trade shows.
- Knowledgeable of appropriate compliance procedures in an analytical development environment.

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