Product Manager

2 weeks ago

Vancouver, Canada Ooma, INC Full time

Product Manager

Company Overview: Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind though our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

Every day, we strive to uphold our brand values:
**We care** that everyone loves their Ooma experience.

**We think big** to innovate and revolutionize markets.

**We create **smarter solutions that uniquely deliver both superior experiences and superior value.

**We embrace **diversity of thought to make the best decisions.

**We respect** that problems are best solved by fact-based discussions and positive intent.

**We choose** to be a force for good in the world.

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

**Responsibilities**:

- Lead new product initiatives and improvements from ideation to launch for our Ooma Enterprise UCaaS platform, supporting integrations, MS Teams Direct Routing, and CRMs
- Own product development including product strategy and roadmap implementation
- Drive the communication and coordination requirements to the business, design and development teams
- Identify customer requirements, build customer flows and user interface (with the User Experience designer), prioritize engineering roadmap and launch new products and features
- Contribute to the overall product roadmap, managing prioritization and tradeoffs against development complexity, customer experience, time to market
- Create buy-in for the product vision, both internally and with key external partners
- Establish business processes and policies as well as metrics and success indicators
- Work cross-functionally with engineering, design, sales and marketing to communicate and deliver on the product roadmap.
- Understand how our products fit into Ooma’s product portfolio and compare to our competitors.
- Current on industry developments, trends and opportunities for user growth and experience

**Requirements**:

- 3-5 years Product Management experience in Telecom, VoIP, Call Centers and/or Unified Communication as a Service (UCaaS) a must
- Experience leading cross-functional discussions to execute on product features and delivering results
- Proven experience delivering products and services in a high growth environment
- Tract record of contributing to engineering discussions regarding technology decisions and strategy related to a product
- Proven track record of successful product ownership and multiple products and feature launches simultaneously
- Exceptional written, verbal and presentation skills
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations and drive actions.
- Strengths in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, time management, multi-tasking
- Post-secondary degree in technical field is preferred

**Benefits**:

- Full Medical/Dental/Vision benefits
- RRSP Match
- Paid time off (PTO)
- Paid Holidays

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