Phone Representative

4 weeks ago


Sarnia, Canada Bluewater Hearing & Balance Full time

Position: Full-Time Phone Representative

**Responsibilities**:

- Make a high volume of outbound calls to patients daily (approximate number provided during interview process)
- Track all phone calls and maintain accurate records
- Learn provided scripts and participate in daily role-play with team members
- Handle phone calls and inquiries in alignment with our mission and vision
- Enforce office policies while delivering exceptional customer service
- Assist patients as needed, providing answers and support
- Work on a computer in real-time while engaging in phone conversations
- Report daily phone results to leadership

**Requirements**:

- Excellent English communication skills are essential, as all our patients have hearing loss and need to hear representatives clearly and easily
- Ability to work autonomously and thrive in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Ability to handle high-stress situations and multitask effectively
- Previous customer service experience preferred
- Must be available to work full-time hours, 9-5
- Must enjoy the challenge of a high-volume, fast-paced calling environment

Required Personality Traits:

- Honesty
- Professionalism
- Adaptability
- Positive attitude
- Team player
- Ability to work well under pressure
- Commitment to follow through
- Willingness to exceed expectations

Additional Information:

- Comprehensive training provided
- Ongoing support and professional development opportunities available
- Join a supportive team environment focused on delivering exceptional customer service
- Opportunity for career advancement and growth within the organization

**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Company events
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person



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