Production Manager

1 month ago


Toronto, Canada Murex Full time

Job ID: 41971- Location: TORONTO (CAN)**Who we are**:
Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 2400 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations, and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.

You’ll be part of one global team where you can learn fast and stay true to yourself.

**The Team**:
Murex production Management team aims to deliver the expertise which helps Murex customers in the region, providing a range of services, including support, training, evolution of the platform, and the implementation of new modules.

**What you’ll do**:
Production Managers are appointed on a handful of SaaS clients to:

- Grow as a **strategic trusted** and valued partner of his/her portfolio of clients
- Develop a mutually beneficial **long-term partnership** between Murex and these clients***
- **Advise clients** on how to efficiently support Murex and leverage its usage
- Create **adequate communication** and streamlined processes between Murex and client teams
- Properly monitor **client satisfaction** while controlling support cost
- Ensure **production instance quality** through optimized support, in line with our contract obligation, client satisfaction and client business objectives
- Organize **support activities**, define and optimize staffing requirements
- Ensure availability of suitable support structures at Murex and at client
- Expand **Murex usage** tactically and strategically through the entire production instance life cycle
- Help **leverage and expand usage** of the Murex Solution, throughout the client organization
- Manage **change requests**, including staffing, delivery quality and consistency with Murex standards

**Who you are**:

- **Minimum of 6 years** of relevant treasury or capital markets IT work experience within Murex, a competitor, a bank or a consultancy firm
- **Previous experience** as a trusted key point of contact in a client relationship
- Proven experience in supervising the delivery of production support for a software vendor, with:

- The management of a cross-functional team, and/or
- An ability to act as an escalation point and, in this case, to ensure an appropriate response is put in place both at Murex and client, and/or
- An ability to anticipate issues/risks and trigger corrective actions (ex-ante) at Murex and at the client, and/or
- A previous experience in managing relationship between stakeholders at banks or hedge funds and external vendors or system integrators...
- Ability to **develop trust-based relationships** with client contacts:

- Proactively providing them with relevant and fit-to-purpose information and advice
- Managing expectations and acting with integrity, transparency, and accountability
- Reliably following through on what matters to them
- Helping them leverage Murex’s offering to reach their objectives (business or IT)

**Why should you join us**:

- Join a global market leader with a strong people-first focus
- Be part of a diverse and inclusive team
- Work in an agile environment where you can collaborate with global teams from various expertise
- Opportunity to travel the world


  • Product Manager, It

    1 month ago


    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Product Manager

    4 days ago


    Toronto, Canada Consortia Full time

    A highly-skilled and experienced Technical Product Manager is needed to join our client's global team of talented Product Managers. The Technical Product Manager will be responsible for leading the roadmap and implementation of our client's video streaming platform, working closely with the engineering team to drive product innovation. Key Responsibilities...

  • Product Manager

    3 days ago


    Toronto, Canada Arthur Grand Technologies Inc Full time

    **Company Description** We are a minority owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth. **Job Description** Position**: Product Manager - Senior** **Location**:...


  • Toronto, ON, Canada Mondelez España Galletas Production SLU Full time

    Process and Performance Analyst, Product Supply Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You provide input to reporting and governance for key performance indicators and contribute to measurements of performance data, analytics, scorecards and tracking, providing insights...

  • Product Manager

    1 month ago


    Toronto, Canada Maxxit Systems Inc Full time

    **WHO WE ARE** Maxxit Group works closely with architects and contractors to translate design intent into beautiful, durable, easy-to-install architectural components for commercial and retail projects across North America. With manufacturing facilities in Toronto Ontario, Maxxit specializes in design assist, project management, and fabrication of...

  • Product Manager

    1 month ago


    Toronto, Canada Brenntag Full time

    **PRODUCT MANAGER**: Our team in **Toronto** currently has an opening for a **Product Manager** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Product Manager is a key role within the commercial team at Brenntag Canada. Key accountabilities include maintaining and growing market share with assigned product portfolio. The Product Manager will drive...

  • Product Manager

    1 month ago


    Toronto, Canada CB Canada Full time

    Product Manager On behalf of our client in the Banking Sector, PROCOM is looking for a Product Manager. Product Manager – Job Description Product manages a variety of technologies developed and enabled by ITS You will take care of a portfolio of products, services and capabilities with the goal of making them and their respective features available to...

  • Product Manager

    1 month ago


    Toronto, Canada Employee by Design Full time

    Reporting to the Director of Product, we are seeking a motivated and experienced Product Manager to truly own a core portion of our industry leading point-of-sale (POS) offering. The Product Manager will partner with all stakeholders to understand, analyze, refine, prioritize, and communicate business needs to ensure that the engineering team fully...

  • Product Manager

    4 weeks ago


    Toronto, Canada Blackstone Energy Full time

    **About Blackstone Energy Services** Blackstone is a Toronto-based energy transition company who has been helping clients in the built environment since 2003, save, sustain, and thrive by developing responsible energy and carbon management solutions. We are seeking a driven Product Management leader to join our innovative team. We are committed to...

  • Product Manager

    1 week ago


    Toronto, Canada Equifax Full time

    **Synopsis of the role** Your main objective as a Product Manager, Consumer Solution is to develop, implement and evolve the capabilities offered by Equifax, and ensure the continued strategic alignment between the services we offer and the needs of the Canadian marketplace. **What you’ll do**: - Life-cycle management of a portfolio of products via a...

  • Product Manager

    7 days ago


    Toronto, Canada Boosted.ai Full time

    Boosted.ai is an artificial intelligence company that enhances portfolio management outcomes for the global financial industry. Our software, Boosted Insights, uses machine learning to empower fund managers to augment their investment process to source new ideas, manage risk and create alpha. Users of our software create predictive models for various use...

  • Product Manager

    1 month ago


    Toronto, Canada Achievers Full time

    Achievers is at the forefront of this movement and the Product team is looking for a Product Manager to lead the charge. As a Product Manager, you will have full ownership of a product feature area and will prioritize the work to be done for your engineering team. You will assist in setting the product strategy and roadmap development for a platform that...

  • IT Product Manager

    7 days ago


    Toronto, Canada HSB Canada Full time

    **IT Product Manager**: Driven by technology and fueled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating, changing the future of insurance and...

  • Product Manager

    3 days ago


    Toronto, Canada OTT Financial Group Full time

    OTT Pay is part of the OTT Financial Group. We are the leading Canadian company enabling businesses to accept QR code-based digital payment methods such as WeChat Pay, Alipay, and China UnionPay. We also help businesses take payments made with traditional methods such as Visa and Mastercard. In addition, we provide value-added services such as marketing and...

  • Production Manager

    3 weeks ago


    Toronto, Canada Smart Staff Solutions Full time

    Job Title: Production Manager Reports to: VP of Operations Our client, a growing food manufacturer is looking for a Production Manager to oversee operations. They are looking for someone to lead their production team to new heights of efficiency and excellence as they continue to innovate and expand operations. Key Responsibilities: Oversee and manage all...

  • Production Manager

    1 week ago


    Toronto, Canada Smart Staff Solutions Full time

    Job Title: Production Manager Reports to: VP of Operations Our client, a growing food manufacturer is looking for a Production Manager to oversee operations. They are looking for someone to lead their production team to new heights of efficiency and excellence as they continue to innovate and expand operations. Key Responsibilities: Oversee and manage all...

  • Product Manager

    6 days ago


    Toronto, Canada OTT Financial Group Full time

    OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are...

  • Product Manager

    4 weeks ago


    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Product Manager will be responsible for leading a team and overseeing the development, launch, and...

  • Product Manager

    4 weeks ago


    Toronto, Canada Yamaha Motor Canada Full time

    **Summary of Responsibilities** Yamaha Motor Finance Canada is the established captive finance division of Yamaha Motor Canada, which is focused on providing financial solutions to Yamaha dealers and customers through its Retail and Wholesale finance programs. The Product Manager will be primarily responsible for executing the product and pricing strategy...

  • Production Manager

    3 weeks ago


    Toronto, Canada Smart Staff Solutions Full time

    Job Title: Production Manager Reports to: VP of OperationsOur client, a growing food manufacturer is looking for a Production Manager to oversee operations. They are looking for someone to lead their production team to new heights of efficiency and excellence as they continue to innovate and expand operations.Key Responsibilities:Oversee and manage all...