Inside Sales Representative

3 months ago

Brampton, Canada Almag Aluminum Full time

**JOB DESCRIPTION**

Directly responsible to the Manager Inside Sales and Customer Service. Functionally responsible with all members of the Sales Team concerning day to day sales matters and the Production Team concerning order fulfilment. All sales staff contributes to the success of each customer.

**MINIMUM QUALIFICATIONS**

**Education/Experience**
- Post-secondary education with mathematical, business, quality, and technical training.
- High school graduation and relevant business experience may be substituted.

**Technical Skills/Competence**
- A strong understanding of computers, measurements, tolerances, basic geometry and the ability to read blueprints
- Should have a high energy level, a positive attitude and be able to work without direct supervision.
- Good time management and organizational skills are necessary.
- Must have a good command of English, both written and oral.
- Should be a strong team player and work well with others.
- Must have good telephone presence and manners.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of the Inside Sales Representative are detailed below, but not limited to the following:

- Establish close relationships and a deep understanding of business issues with assigned accounts.
- Co-ordinate sales and service activities with Outside Sales Representatives with the goal of maximizing sales penetration by account.
- Practice consultative and value-added selling techniques using “Solution Selling”.
- On a daily basis, update CRM with relevant information gathered from client contacts.
- Utilize CRM in an effective manner to ensure we capture our goals and quotas.
- Promptly and accurately respond to Customer and Prospective customer requests for information and pricing.
- Work closely with Engineering and the Plant to suggest extrusion design changes to improve extrudability, assembly, function and price.
- Report on quality requirements, market trends and competitive information.
- Utilize the Quote Log and follow the pricing guidelines as established by the leadership of the department and the Outside Sales Reps.
- Create customized pricing using formulas and spreadsheets
- Receive, input and expedite orders accurately and in a timely matter.
- Qualify potential Customers.
- Provide Credit Department with requested information.
- Prepare NCR’s and assist in solving them in a timely manner.
- Work directly with Production staff to provide Outstanding Customer Service.
- Be a strong team player and assist co-workers when needed.
- Comply with all quality related policies, procedures and system requirements.
- Attend prospect and customer meetings as required.
- All other duties as assigned.

Continuous Improvement is everyone’s responsibility in ALMAG’s high-performance culture. We not only value your input, we look to you to actively work to improve the processes you do, by eliminating waste (non value add) and variation that results in customer dissatisfaction.

**HEALTH & SAFETY **(Worker/Employee)

According to OHSA of Ontario, Section 28, Subsection (1) & (2): A worker shall;
- Work in compliance with the provisions of the Act and the regulations;
- Use or wear the equipment, protective devices or clothing that the worker's employer requires to be used or worn;
- Report to his or her employer or supervisor the absence of or defect in any equipment or protective device of which the worker is aware and which may endanger himself, herself or another worker;
- Report to his or her employer or supervisor any contravention of the Act or the regulations or the existence of any hazard of which he or she knows;
- Not remove or make ineffective any protective device;
- Not use or operate any equipment, machine, device or thing or work in a manner that may endanger himself, herself or any other worker; or
- Not engage in any prank, contest, feat of strength, unnecessary running, or rough and boisterous conduct;
- Observes Almag’s Health & Safety policies and procedures;
- Ensures work area is kept clean, orderly and safe at all times.

Accommodations for disabilities in relation to the job selection process are available upon request.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Tuition reimbursement
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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