Talent Operations Manager

2 weeks ago


Toronto, Canada Informa Connect Full time

Company Description

Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.

It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.

**Job Description**:

- Foster efficiency in operational delivery by ensuring key processes and procedures are being upheld.
- Oversee and mentor the Talent Operations team and Transportation team on various tasks including but not limited to: travel, accommodation, itineraries, logístical operations.
- Work closely with Programming team to build Guest Schedules ensuring no conflicts with Talent’s contractual obligation and travel schedules.
- Work directly with EPIC to build out Photo Op schedules.
- Manage hiring of Black Ops security based on number of guests per day and location of services.
- Manage Celebrity Autograph Area floor plan and Back of House requirements (Green Room furniture, Guest Services).
- Provide Green Room catering numbers to Show Management.
- Recruit contract staff members required to fulfill all necessary Guest positions onsite (Green Room, Security, Scheduling) and ensure deliverables are being met.
- Maintain and fulfill regular temp staff contracts and post-show invoicing.
- Oversee and arrange front of house and back of house floor plans for each event.
- Creating ticket orders for special guests and/or events; creation and tracking of special event package deliverables (packets).
- Create workback schedules and assign deadlines for each respective event’s deliverables and monitor progress within each team.
- Manage travel & accommodations budgets for all events.

**Qualifications**:

- Creative problem-solver with strong conceptual and analytical thinking skills
- Working knowledge of Lean Start-up practices
- Financial management skills, ability to understand P&L statements, manage operating budgets, forecasting and scheduling
- Ability to effectively manage limited-term staff and on-site support staff
- Proficiency in conflict management and business negotiation processes
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills

Additional Information

Just as no two days are the same, at Informa Connect we recognize that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion _you_.

**Why work at Informa**
- Learning and development plan to assist with your career development
- 10 days PTO plus 4 days for volunteering and a day off for your birthday
- Competitive Benefits
- Paid parental leave
- Work with a high quality of specialist products and service
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration


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