Client Service Associate
1 week ago
76 King St W Cobourg Ontario,K9A 2M3
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.
Please note the base salary for this specific position in Cobourg is $40,000 and this role may be eligible to receive a monthly discretionary bonus.
As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.
- Books meetings with new prospects and prepares introductory package for the prospect/referral.
- Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
- Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
- Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
- Resolves client complaints in a timely and effective manner; escalates as required.
- Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
- Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
- Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
- Maintains and organizes client database and client files.
- Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
- Administers and processes documentation related to client files and regulatory requirements.
- Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
- Ensures transactions and tasks are appropriately assigned to team members and completed.
- Mentors and coaches new or junior members to the team and branch.
- Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
- Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
- Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
- Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
- Maintains the confidentiality of client and Bank information.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Analyzes issues and determines next steps.
- Broader work or accountabilities may be assigned as needed.
**Qualifications**:
- Typically between 3 - 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
- Advanced knowledge of investment process and procedures.
- Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
- Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
- Knowledge of compliance practices and regulations.
- Knowledge of Insurance and group products is an asset
- Knowledge of Trust and Estate services is an asset
- Knowledge of Financial/Retirement planning.
- Knowledge of trade processing rules.
- Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
- Current registration as Investment Representative (IR).
- 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
- Specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem solving skills - Good.
**Salary**:
$33,400.00 - $61,700.00
**Pay Type**:
Salaried & Commission
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the fi
-
Pia Client Service Associate
7 months ago
Cobourg, Canada TD Bank Full time**PIA Client Service Associate**: - 425941BR **Job Category - Primary** - Wealth Management **Work Location** - 1005 Elgin Street West **Employment Type** - Regular **City** - Cobourg **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD Private Wealth...
-
Financial Services Associate
4 months ago
Cobourg, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Customer Service Desk Associate
3 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...
-
Client Service Representative
2 weeks ago
Cobourg, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Client Service Administrator- Cobourg
2 months ago
Cobourg, Canada hearinglife_Canada Full time**Client Services Administrator**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we...
-
Client Service Administrator- Cobourg
3 weeks ago
Cobourg, Canada hearinglife_Canada Full time**Client Services Administrator**: Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centred care? If you are passionate about utilizing your skills to change client’s lives - then we...
-
Client Service Representative
7 months ago
Cobourg, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Cosmetics Associate
3 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a Cosmetics Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Cosmetics Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate is a total loss champion, protecting company...
-
Seasonal Associate
7 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Greets all customers in a polite and friendly manner. 2. Assists customers by promoting products/services, locating merchandise and making purchase...
-
Consumables Associate
7 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock...
-
Grocery Associate
7 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a Grocery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Grocery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the grocery area, and assists with stocking and the sale of goods. If you are looking for an...
-
Sales Associate
2 days ago
Cobourg, Canada The UPS Store 113 Full time**Area of Specialization** **Sales Associate** Customer service **Work Setting** - Printing,shipping and mailbox rental business **Specific Skills** - Knowledge of Adobe creative suit: illustrator,Photo shop, Indesign etc. - Design brochures,signs,books,magazine covers and advertisements. - Sell merchandise - Answer inquiries and provide information to...
-
Sales Associate
7 months ago
Cobourg, Canada Ricki's Full time**RICKI’S / BOOTLEGGER** **SALES ASSOCIATE** **NORTHUMBERLAND MALL - COBOURG, ON** **PART TIME** As a Sales Associate with Ricki’s and Bootlegger you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What...
-
Sales Associate
5 months ago
Cobourg, Canada Ricki'sBootlegger Full time**RICKI'S/BOOTLEGGER** **SALES ASSOCIATE** **NORTHUMBERLAND MALL - COBOURG, ONTARIO** **PART TIME** As a Sales Associate with Ricki’s and Bootlegger you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What...
-
Sales Associate
7 months ago
Cobourg, Canada Ricki's and Bootlegger Full time**RICKI'S/BOOTLEGGER** **SALES ASSOCIATE** **Northumberland Mall, Cobourg, Ontario** **PART TIME** As a Sales Associate with Ricki’s and Bootlegger you’ll be responsible for creating an exceptional brand experience for our customers shopping with us in store. We’re looking for passionate brand ambassadors who have a passion for fashion! **What...
-
Sales Associate
7 months ago
Cobourg, Canada The UPS Store 113 Full time**Area of Specialization** **Sales Associate** Customer service **Work Setting** - Printing,shipping and mailbox rental business **Specific Skills** - Knowledge of Adobe creative suit: illustrator,Photo shop, Indesign etc. - Design brochures,signs,books,magazine covers and advertisements. - Sell merchandise - Answer inquiries and provide information to...
-
National Account Associate
1 week ago
Cobourg, Canada Waste Solutions Canada Full timeAre you looking for a Great Place To Work? Waste Solutions has been certified GPTW since 2021, and recently landed on the Best Workplaces in Canada list! As a technology-enabled management company, we partner with clients throughout Canada that are passionate about sustainability and get excited about innovation. We’ve landed on the Globe and Mail Top...
-
Consumables Associate
7 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes to the high-volume, fast-paced flow of merchandise from the backroom to the salesfloor. This Associate will function as part of a team to stock...
-
Overnight Associate
7 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. This Associate will function as part...
-
General Merchandise Associate
5 months ago
Cobourg, Canada Walmart Canada Full time**Position Summary... **:Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale...