Data Centre Technician

5 months ago

Vancouver, Canada Hut 8 Corp Full time

**Hut 8 is committed to innovation, transformation, and opportunity. Hut 8 has been beating records and breaking barriers since 2018 We are one of North America's largest and oldest digital asset miners, supprting open and decentralized systems. Hut 8 also has a focus on high-performance computing and web 3.0 technology.**

**Purpose**:

- Reporting to the Sr Data Center technician, this Technician will be responsible for maintaining the data center environment _**_in the downtown Vancouver Facilities_**_ and ensuring all customer server environments are secure, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation._

**_ Responsibilities & Accountabilities:_**
- Responds to customer impacting events within data center facilities reported by customers or management systems according to SLA
- Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards - Significant hands-on experience with the installation of both copper and fiber media types.
- Expert working knowledge with cable testing systems to ensure operational integrity
- Responsible to lead the troubleshooting process and repairs in case of customer events or equipment failure
- Responsible for cleanliness of data center and common areas
- Responsible for maintaining security procedures for site and data center access which includes: staffing the security office working access request cases escorting vendors and customers to and from secure areas
- Monitors all Electrical, Mechanical, Cooling and Emergency Generator systems and reports issues and resolves as appropriate.
- Work with and directly support Hut8 NOC (Network Operations Center) on facilities and customer issues.
- Interface directly with customers and track interactions, progress, and resolution in trouble tickets
- Perform timely technical and management escalations for outstanding trouble tickets.
- Must be able to work a flexible schedule and be on-call after hours, including holidays and weekend.
- Supervise facilities vendors during scheduled maintenance of electrical, mechanical, cooling, fire suppression, and emergency generator systems.
- Manage and track capacity of MMR, MDF, IDF, patch panels and cables

**Education & Experience**:_ _
- Minimum 2-3 years’ experience in similar critical facilities
- High School Diploma
- Electrical certifications Preferred
- Knowledge of VISIO, MS Office
- Analytical troubleshooting
- Ability to follow specified policies and procedures
- Experience operating Electrical & Mechanical systems and the associated software for reporting and controls

**Skills, Knowledge & Abilities**:_ _
- Demonstrated ability to work with customers in a wide variety of stressful situations.
- Troubleshooting and problem-solving skills are an asset.
- Self-motivated and resourceful with good interpersonal skills.
- Team player - able to learn from and share knowledge with others.
- Ability to multitask and work under pressure in an environment of change.
- Excellent written and verbal communication skills
- Proven to be results-oriented with a focus on delivering.
- Ability to learn quickly on the job through mentoring and action.
- Must have reliable transportation
- Working knowledge of HVAC controls, CRAC units, condensers, cooling systems.
- Working knowledge of backup electrical systems, generators, UPS, ATS, switchboards.
- Working knowledge of electrical circuits, 120V, 208V, single phase, 3 phase circuits.
- Working knowledge of building management systems (BMS) and monitoring
- General knowledge of Internet standards, cabling, protocols, and systems infrastructure
- Ability to perform console access and other remote hands services for customers and our networking team.

**What we offer**:

- Extended health, dental, and vision as well as life insurance, disability and accident coverage.
- Hut 8 employees and their immediate family have access to an EFAP, which offers free professional, confidential assistance.
- Employees are eligible to participate in the Hut 8 Employee Share Purchase Plan. The ESPP has a generous company matching program.
- Hut 8 offers a competitive vacation package as well as annual paid personal days.
- We have partnered with Goodlife Fitness to provide membership discounts for employees.
- Hut 8 recognizes employee contributions and has a generous quarterly and annual recognition reward program.

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