Technical Project Manager

1 month ago

Canada Bizzabo Full time

Bizzabo is looking for a seasoned Technical Project Manager to join our team and lead technical projects for our most strategic customers. We put customers first in everything we do and pride ourselves on maintaining the highest standards of customer satisfaction during their onboarding, and throughout the entire customer lifecycle.

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — while keeping attendee data private and secure. Bizzabo powers the events of world-leading brands — from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded in 2011 by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and is headquartered in New York and Tel Aviv.

**Requirements**:
**What you’ll be doing**:

- Lead technical implementations throughout our most strategic customer’s lifecycle, with an emphasis on onboarding
- Collaborate with Sales Engineers and Customer Success Managers around event strategy, best practice, and technical implementation
- Work cross-functionally with Product and R&D teams in order to drive critical product development initiatives impacting our clients
- Own and manage the execution of deliverables, both short and long-term including:

- Create and manage project plan
- Manage resources, internal and external
- Track client decisions and progress
- Create weekly agenda, track all notes/action items
- Follow up after each meeting with action items
- Keep stakeholders informed of day-to-day project status, updates, and risks
- Mitigate risks
- Ensure compliance with company policies, privacy, and other legal and regulatory requirements
- Execute on several projects concurrently while balancing competing priorities
- Communicate and present regular and timely project status updates to various levels of the client team and internal stakeholders
- Participates in process improvement initiatives
- Maintain a high degree of client satisfaction as measured through Bizzabo’s CSAT and NPS Score

**Who you are**:

- 5+ years previous experience as an Technical Project Manager in a complex, global, fast paced SaaS organization. Event experience is a plus
- Tech savvy and can quickly master the use of Bizzabo software platform to become a product expert
- Hands-on experience implementing enterprise level software, ideally in a SaaS environment
- Ability to communicate and translate between highly technical R&D and Product team members and a non-technical client base
- Proficient in the use of project management tools (MS Project, Airtable, Trello, etc.) for planning, work breakdown, scheduling, hours tracking, and collaboration
- Ability to multitask and problem solve complex global projects
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results
- Ability to adapt as situations change and problem solve creative solutions in real-time, communicating well with those around you and keeping the team and project on track
- Ability to assess a problem quickly and determine to what level it should be elevated to, directing the issue to the correct person(s)
- Share best practice project management skills with the broader team
- Passionate and curious about the future of events and technology and thrive on constantly learning more

Community Details and Perks:
At Bizzabo, we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament); we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas. We encourage you to own your ideas and bring them to fruition.

LI-MP

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