Field Service Technician

7 months ago

Edmonton, Canada GardaWorld Full time

**Your mission at Liberty - a GardaWorld Company**:
Are you looking for a new challenge in your professional career? Do you have experience as an Alarm Service Technician and enjoy providing exceptional customer service? If so, we have an opportunity for you

Liberty a GardaWorld Company is currently seeking a Field Service Technician to provide expert support to customers and team members. As a Field Service Technician, you will be responsible for ensuring that our customers' needs are met in a timely and effective manner. This includes providing expert support to customers and team members, building relationships with customers and assisting the Service Department in a group learning environment.

**Your responsibilities**
- Position the Service Department as a key competitive differentiator by providing exemplary service to customers. Our vision is for your team to be a key factor in customers' decision to choose and remain with Liberty.
- Solve high-level issues with security and automation systems in a timely and efficient manner.
- Build relationships between Liberty and our customers by leading the company in customer service and expertise.
- Take responsibility for escalated customer issues by being an expert in your trade.
- Assist the Service Department in a group learning environment.
- Be an advocate for improving service efficiencies.
- Perform other assigned duties as required.

**What are we looking for**
- Alarm technician experience
- Excellent verbal and written communication skills
- Ability to articulate and provide clear guidance
- Ability to work well with a team that is multi-generational and has a multi-level skill set
- Sales knowledge is a plus
- Experience handling customer escalations is required

**What we offer you**
- Dental care
- Employee assistance program

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