Volunteer and Human Resources Coordinator

2 weeks ago

Kitchener, Canada The Humane Society of Kitchener Waterloo and Stratford Perth Full time

Under the direction of the Volunteer Manager and the Senior Manager of People and Culture, the purpose of the Volunteer and Human Resources position is to assist the Humane Society of Kitchener Waterloo and Stratford Perth build and maintain robust volunteer and human resources programs.

The Humane Society of Kitchener Waterloo & Stratford Perth is a recognized Canadian leader in Animal Welfare. Our mission is to be leaders in animal welfare in our communities, committed to promoting the human-animal bond with a focus on the responsible treatment of animals through _education_, collaboration, compliance, _advocacy_ and _care _to promote the well-being and appreciation of all animals.

The values that are the basis of this organization are that all animals deserve to be treated with respect, dignity, empathy and compassion. All animals have an intrinsic value in improving the quality of life of an individual, family and community.

PRINCIPLE ACCOUNTABILITIES:
The principal accountabilities of the Volunteer and Human Resources Coordinator are to support the Volunteer Manager and Senior Manager of People and Culture including but not limited to:
Volunteer Coordination
- Onboard new volunteers including creating name tags, and delivering individual and group orientation sessions.
- Responsible for all training of volunteers including providing materials, and scheduling and tracking training sessions.
- Issue government mandated training as it relates to a volunteer’s role.
- Verify volunteer attendance; when shifts are missed, follow-up with scheduled volunteer and endeavor to contact replacement volunteers.
- Enter and update volunteer information in Better Impact.
- Follow-up with volunteers within a few weeks of their start date to determine their satisfaction level.
- Hold regular check-ins with volunteers to obtain feedback and suggestions for improvement.
- Schedule monthly meetings with volunteers as necessary to provide updates.
- Make volunteers feel welcomed, valued, and appreciated by engaging with volunteers while at the centres.
- Obtain description of animals from volunteers and work with the Adoption Coordinator to promote these animals on our website and pet adoption sites
- Conduct exit interviews when volunteers resign and work to make improvements based on the feedback provided if applicable.
- Assist with the preparation of monthly statistics.
- Assist with planning and scheduling volunteer appreciation events and gifts, including the annual volunteer conference.
- Attend and participate in volunteer related events.
- Assist with implementing annual volunteer satisfaction survey.
- Provide coverage for the Volunteer Manager when absent.

Human Resources Coordination
- Issue training to new employees and follow-up on any outstanding training.
- Manage orientation of new employees including preparing kits, delivering presentations, and providing employees with tours of our centres.
- Assist with Joint Health and Safety Committee meetings including preparing agendas, taking minutes, and carrying out follow-up actions.
- Support improvement projects as needed.
- Assist with filing information into employee files.

Perform other duties as required to ensure a positive public image and to improve the function of this organization.

POSITION REQUIREMENTS:
The following are general descriptions of some of the requirements necessary to carry out the duties and responsibilities of this position. The Volunteer and Human Resources Coordinator must have the following skills, among others:

- Experience working with or supervising volunteers and/or supporting employees in a human resources capacity.
- A college certificate in Volunteer Management or Human Resources Management would be an asset.
- Ability to plan, execute, and implement programs.
- Ability to build and foster effective relationships with staff, volunteers, customers, partners, sponsors, community groups, etc.
- Strong sense of teamwork and collaboration, with the ability to foster the same among others.
- Interpersonal skills to deal with multiple and differing behaviours of fellow staff, volunteers, customers and other organizational contacts.
- Ability to function effectively under stressful and ambiguous circumstances and accept direction.
- Organizational skills in order to meet time demands and multiple tasks in a high-paced environment.
- Ability to manage multiple and sometimes conflicting priorities and deliver timely results.
- Computer literacy - Microsoft Windows and Word, customized Humane Society programs and basic knowledge of typical office equipment.
- Must treat animals humanely, with compassion and concern both on and off the job.
- Experience with animal body language, positive reinforcement, and behavior modification would be a bonus.

WORKING CONDITIONS
- An emotional and stressful environment due to the nature of our work with animals who come to the Centre in various conditions (e.g. some animals that have been ab

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