Warehouse Operations Manager

2 weeks ago

Toronto, Canada NFI Industries Full time

The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. This role manages a warehouse that totals between 100,000 and 500,000 sq. ft. The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed and employee meetings are conducted.

Shift

1st Shift

**Essential Duties & Responsibilities**:
Operations Management

Develops a strategic plan in conjunction with senior warehouse management to ensure the efficient and cost effective operation and utilization of the facility

Ensures efficient shipping and receiving work schedules to meet operational goals

Directs the operations of the warehouse supervisors and warehouse personnel

Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion

Audits compliance of both internal and external SOP’s.

Ensures that equipment is utilized in the most efficient manner

Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives

Partners with other leaders to balance labor ensuring appropriate levels of staffing in regards to daily workload.

Matches the skill and background of personnel to work required.

Conducts analysis of workload compared to labor hours and equipment.

Plans long-term labor needs based on sales, forecasts and historical data

Makes recommendations to senior warehouse management on programs to improve warehouse operations.

Financials

Understands how day to day decisions impact financial outcomes

Be open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L

Run productivity and labor reports to analyze gaps in performance

Employee Relations/Development

Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.

Ensures proper staffing and supports hiring for all facility operations.

Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.

Produces and effectively communicate department goals and individual performance goals that ensure the facility achieves operational success.

Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures

Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.

Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.

Plays an active role in employee development and talent selection.

Acts as a role model for the department in support of corporate mission, vision, and values.

Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.

Exhibits a commitment to self-development by staying current on information, tools, and systems.

Travels to other warehouses and participates in department or company meetings, as necessary

Safety and Security

Ensures the safe, clean and efficient operation of the warehouse to meet service standards

Actively supports and participates in all safety initiatives in the facility

Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.

Performs safety observations to coach employees on safety procedures

Implements the necessary improvements to procedures and facility to prevent re
- occurring accidents.

Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements

Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor.

**Requirements**:
Bachelor’s Degree in Supply Chain, Business or related field preferred

5+ years of supervisory experience in a warehouse or distribution environment

Experience with Warehouse Management Systems (Manhattan preferred)

Working knowledge of warehouse / mechanical equipment

Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary

Ability to work in fast paced environment.

Ability to handle changing priorities and use good judgment in stressful situations

Experience with seasonal work forces is a plus, but not required.

Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.

Excellent talent management and team building skills

Excellent verbal, non-verbal, and written communication skills

Excellent customer service skills

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