Academic Counselling Assistant

3 weeks ago

London, Canada Western University Full time

**About Western**:
**About Us**:
The Western Science Academic Counselling unit is committed to providing superior academic advice and support to undergraduate students - promoting Western’s commitment to providing the best student experience. Our atmosphere will be welcoming, supportive and inclusive to encourage real dialogue and strong connections with students to guide their transition to university life and empower them to achieve their academic goals.

**Responsibilities**:
**Qualifications**:
**Education**:

- 3 year Community College Diploma in Business/Administrative Studies
- Bachelor’s Degree with completion of some science courses preferred

**Experience**:

- 2 years’ of experience providing administrative support and customer service, preferably in an academic counseling office or University setting
- Experience working in a post-secondary environment dealing with students, faculty, staff and the community preferred

Knowledge, Skills & Abilities:

- Excellent verbal and written communication skills and confidence dealing with all levels of an organization
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Strong attention to detail and proofreading abilities with an excellent command of the English language
- Ability to work in a fluid and challenging work environment with changing deadlines
- Ability to work independently and effectively as a member of the team to achieve department goals
- Intermediate computer skills in Microsoft Office (Word, Excel, Outlook) and with database systems (such as PeopleSoft HE, Laserfiche)
- Knowledge of general office procedures including records management systems
- Knowledge of the functions of other units on campus (i.e. Registrar’s Office, Student Development and Student Health Services) and how they interact with Academic Counselling preferred
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to multi-task and maintain an organized and effective personal work environment
- Ability to work well under pressure and use good judgment in assessing difficult situations
- Exceptional organizational skills and the ability to manage activities both for self and others effectively
- Demonstrated ability take initiative, to work independently and follow through on work assignments
- Familiarity with academic calendar and programs offered at Western preferred
- Familiarity with Western policies and guidelines preferred

**Why Western?**:
**Background Checks**:
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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