Level 1&2 IT Technician

2 months ago


Québec, Canada Alteo Full time

Alteo is looking for a Level 1&2 IT Technician for a permanent position based in Trois-Rivières.

**Responsibilities**:

- Prepare and configure equipment to be deployed to projects
- Provide level 1 and 2 technical support to users
- Configure and deploy new workstations
- Update software and hardware
- Participate in team projects as needed
- Document processes and tickets assiduously
- Actively participate, through attitude and behavior, in developing and maintaining a respectful, harmonious and stimulating work atmosphere for all
- Collaborate with all colleagues and promote teamwork;
- Carry out his/her work with rigor and integrity
- Carry out tasks and responsibilities efficiently

Profile:

- AEC/DEC in IT or equivalent
- 3+ years experience as an IT Technician
- Knowledge of IT environments such as VPN, Microsoft Windows, Win, Firewall, Linux, Active Directory, Office 365 and 365 administration console;
- Knowledge of SQL (an asset)
- Relational skills, customer service orientation
- Autonomous, organized and good analytical skills
- Able to travel on occasion
- Demonstrate discretion
- Good sense of adaptation in a changing environment
- Ability and flexibility to manage several files simultaneously (versatility, initiative, priority management and analytical skills)
- Good communication skills in French (spoken and written), English is a plus

Alteo est à la recherche d'un Technicien TI Niveau 1&2 pour un poste permanent basé à Trois-Rivières.

Responsabilités:

- Préparer et configurer l'équipement à être déployé aux projets
- Effectuer le support technique de niveau 1 et 2 aux usagers
- Configurer et déployer les nouveaux postes de travail
- Mettre à jour des logiciels et le matériel
- Participer aux projets d'équipe au besoin
- Documenter les processus et les billets assidument
- Participer activement, par son attitude et par ses comportements, à développer et à maintenir une atmosphère de travail respectueuse, harmonieuse et stimulante pour tous
- Collaborer avec l’ensemble des collègues et favoriser le travail en équipe;
- Effectuer son travail avec rigueur et intégrité
- Effectuer ses tâches et responsabilités avec efficacité

Profil:

- AEC/DEC en TI ou l'équivalent
- 3+ années d'expérience à titre de Technicien TI
- Connaissance des environnements informatiques tels que VPN, Microsoft Windows, Win, Pare-feu, Linux, Active Directory, Office 365 et console d’administration 365;
- Connaissance SQL (un atout)
- Habiletés relationnelles, orientation service-client
- Autonome, organisé et bonne capacité d'analyse
- En mesure de se déplacer à l’occasion
- Faire preuve de discrétion
- Bon sens de l’adaptation dans un milieu évolutif
- Capacité et flexibilité à gérer plusieurs dossiers simultanément (polyvalence, initiative, gestion des priorités et capacité d’analyse)
- Bon communicateur en français (parlé, écrit), l'anglais est un plus

Type d'emploi : Permanent



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