Customer Service Representative

2 weeks ago

Longueuil, Canada ShelterLogic Group Full time

ShelterLogic Group is the world’s most dynamic leader in shade, shelter, storage, and outdoor lifestyle products. We are seeking a Bilingual French/English Customer Service Representative located at our Longueuil, Quebec (Canada) facility to join the Call Center. This individual will provide added value to our day-to-day sales support/customer service team within the Customer Service Department dedicated to our consumer product line.
- **MUST BE BILINGUAL FRENCH/ENGLISH**:

- This is a full-time position.
- The schedule is 10:00am-6:30pm
- **Weekend shifts would be required. 1-2 weekends per month once fully trained, and 1 night shift per week (11:30am-8pm).**:

- Must possess strong customer focus and pay great attention to detail with excellent multi-tasking skills.
- Flexible and versatile team player who is able to handle a heavy volume of inbound customer service related work in a fast-paced environment.

**POSITION RESPONSIBILITIES**
- Representing the company in its relationships with customers by assisting with service/sales inquiries and requests.
- Entering customer orders into database system.
- Customer follow-up to ensure order accuracy and satisfaction with product.
- Responding to customer inquiries in a professional and timely manner.

**POSITION REQUIREMENTS - EDUCATION, SKILLS, BACKGROUND, & EXPERIENCE**
- **MUST BE FULLY BILINGUAL IN FRENCH AND ENGLISH.**:

- Minimum of three years of demonstrated success in a customer service/sales environment.
- Strong preference for previous call center/telephone sales experience.
- Excellent communication skills, both written and verbal.
- Time and desk management skills are a must.
- Associate’s degree in Business or a related field preferred.
- Intermediate level MS Office skills.

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Représentant du service à la clientèle - Bilingue**

Groupe ShelterLogic

Longueuil (Québec)

Temps plein

Postuler

**Détails du poste**

**Type de poste**

Temps plein

**Qualifications**
- Autorisation de travail obligatoire)
- Service à la clientèle: 1 an (obligatoire)
- Anglais et Français (obligatoire)

**Avantages**
- Extraits de la description complète du poste_

**Assurance Dentaire**

**Assurance Invalidité**

**Assurance Maladie Complémentaire**

**Assurance Vie**

**Congés de Vacances et Compensatoires**

**REER Collectif**

**Description complète du poste**

ShelterLogic Group est le leader le plus dynamique au monde en matière de produits d’ombrage, d’abri, de rangement et de style de vie en plein air. Nous sommes à la recherche d’un représentant bilingue Français/anglais du service à la clientèle situé à notre installation de Longueuil, Québec (Canada) pour se joindre au centre d’appels. Cette personne apportera une valeur ajoutée à notre équipe quotidienne de soutien aux ventes et de service à la clientèle au sein du service à la clientèle dédiée à notre gamme de produits de consommation.
- **DOIT ÊTRE BILINGUE FRANÇAIS/ANGLAIS**:

- Il s’agit d’un poste à temps plein.
- L’horaire est de 10h00 à 18h30
- **Des quarts de travail de fin de semaine seraient nécessaires. 1-2 week-ends par mois une fois complètement formé, et 1 quart de nuit par semaine (11h30-20h).**:

- Doit posséder une forte orientation client et accorder une grande attention aux détails avec d’excellentes compétences multitâches.
- Joueur d’équipe flexible et polyvalent capable de gérer un volume important de travail lié au service à la clientèle entrant dans un environnement en évolution rapide.

**RESPONSABILITÉS DU POSTE**
- Représenter l’entreprise dans ses relations avec les clients en aidant avec les demandes de service / vente et les demandes.
- Saisie des commandes des clients dans le système de base de données.
- Suivi des clients pour assurer l’exactitude des commandes et la satisfaction du produit.
- Répondre aux demandes des clients de manière professionnelle et rapide.

**EXIGENCES DU POSTE - ÉTUDES, COMPÉTENCES, ANTÉCÉDENTS ET EXPÉRIENCE**
- **DOIT ÊTRE PARFAITEMENT BILINGUE EN FRANÇAIS ET EN ANGLAIS.**:

- Minimum de trois ans de succès démontré dans un environnement de service à la clientèle /vente.
- Forte préférence pour l’expérience antérieure en vente de centres d’appels / téléphones.
- Excellentes compétences en communication, tant à l’écrit qu’à l’oral.
- Des compétences en gestion du temps et du bureau sont indispensables.
- Diplôme d’associé en affaires ou dans un domaine connexe préféré.
- Compétences MS Office de niveau intermédiaire.

Horaire:

- Du lundi au vendredi
- Disponibilité le week-end

Types de rémunération supplémentaire:

- Rémunération à la commission

Type d’emploi : Temps plein

Avantages:

- Soins dentaires
- Assurance invalidité
- Soins de santé complémentaires
- Assurance-vie
- Congés payés
- Contrepartie REER

Typ

  • Customer Service Representative

    1 month ago

    Longueuil, Canada pt Health Full time

    Customer Service Representative Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. As a Customer Service Representative , you are passionate about your work and perform with a high level of energy, reliability and...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada Physiothérapie Universelle Full time

    **Customer Service Representative** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping...

  • Customer Service Representative

    2 hours ago

    Longueuil, Quebec, Canada ShelterLogic Group Full time

    ShelterLogic Group is the world's most dynamic leader in shade, shelter, storage, and outdoor lifestyle products. We are seeking a Bilingual French/English Customer Service Representative located at our Longueuil, Quebec (Canada) facility to join the Call Center. This individual will provide added value to our day-to-day sales support/customer service team...

  • Customer Service Representative

    2 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Job DescriptionWe are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.Here is a snapshot of your day-to-day:Process customer purchase...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Job DescriptionWe are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.Here is a snapshot of your day-to-day:Process customer purchase...

  • Csr - Customer Service Representative

    2 weeks ago

    Longueuil, Canada Crowther & Wood Ltd Full time

    **About us** Crowther & Wood Ltd is a small business in Longueuil, QC J4G 1S5. We are professional, agile, and innovative. Our work environment includes: - Modern office setting Job Description: Customer Service Representative/ Shipping **Responsibilities**: - Assist customers with inquiries, complaints, and product/service information - Process...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...

  • Customer Service Representative

    2 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...

  • Customer service representative

    7 days ago

    Longueuil, Canada Randstad Canada Full time

    Are you looking for a job with a world-renowned laboratory and environmental testing services company?Are you looking for a position with a collaborative environment and opportunities for professional growth throughout the company?Are you passionate about helping others, appreciate and aim to preserve the environment and protect the planet?This is the job...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Job DescriptionWe are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.Here is a snapshot of your day-to-day:Process customer purchase...

  • Customer Service Representative

    2 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Job DescriptionWe are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.Here is a snapshot of your day-to-day:Process customer purchase...

  • Customer Service Representative

    7 days ago

    Longueuil, Canada uBreakiFix Full time

    Key Responsibilities: - Greet and welcome customers and assess their device repair needs in both English and French. - Promote and sell our repair services, accessories, and protection plans to customers. - Demonstrate knowledge of our repair services and products, including pricing, options, and warranties. - Provide accurate and timely estimates for...

  • Customer Service Representative

    4 weeks ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada BMO Financial Group Full time

    7171 boulevard Cousineau Longueuil Quebec,J3Y 8N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 days ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Senior Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Job DescriptionWe are in search of an energetic and achievement-driven individual who will prioritize meeting our customers' needs to ensure each client feels appreciated. In this role, you'll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here's what your typical day will entail:Handling...

  • Customer Service Representative

    2 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...

  • Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...

  • Senior Customer Service Representative

    3 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...

  • Senior Customer Service Representative

    2 weeks ago

    Longueuil, Canada Techo-Bloc Full time

    Company Description Schedule from Monday to Friday 8am to 5pm OR 9am to 6pm Pave your career at Techo-Bloc: We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located...