Clerk, Ambulatory

**POSITION: Ambulatory Care Clerk**

**UNIT: Ambulatory Care**

**STATUS: Full Time**

**SALARY: $23.23 - $25.25**

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Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient centered duties that are essential to the efficient patient flow. This role is responsible for registering and scheduling the patients and assists in the smooth functioning of the department. This role includes but is not limited to: registering patients in the centralized registration area for all patients attending all clinics in the Hospital including the South Building, Surgical Ambulatory Care, Cardio-Respiratory, Pulmonary Function Testing, Diabetes Clinic; scheduling patients for future appointments; maintaining supplies; administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones and provide top notch customer service to callers.

The Clerk provides receptionist, clerical and patient centered duties that are essential to the efficient patient flow. This role includes but is not limited to:

- Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned;
- Register patients as they arrive (50-150/ day depending on schedule) for various services in the Ambulatory Care and Diabetes Education and all other clinics;
- Provide coverage for other Ambulatory Booking Clerks and Diabetes Education Clerks in bookings when absent (holidays, sick, meetings, after regular clerk hours, etc.);
- Assist with the orientation of new staff members, volunteers and students under the direction of the manager.

**HOURS**:
**SKILLS & QUALIFICATIONS REQUIRED**:

- Successful completion of a Medical Office Administration/Health Care Office Administration certificate required;
- At least two (2) years’ experience in a healthcare administration setting; preferably on a hospital ward;
- Outpatient patient Cerner scheduling and registration experience required;
- Knowledge of medical terminology;
- Working knowledge of general office procedures and methods, computerized patient data base system used to retrieve patient information;
- Record keeping and filing experience;
- Demonstrated computer knowledge and skills with advanced keyboarding skills (Electronic Patient Record, Cerner, Novari, Powerchart, Microsoft Office, Outlook, and Internet/Intranet Usage);
- Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices;
- Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette;
- Proven ability to work in a fast-paced, multi-task environment with mínimal supervision utilizing effective organizational and problem-solving skills;
- Demonstrated commitment to working within an inter-professional team;
- General clerical experience including reception, filing, and basic computer literacy;
- Ability to write legibly;
- Demonstrated ability to attend work on a regular basis as per the STEGH Attendance at Work Policy.

**#IND